Field Service Technician

Hitachi • Livermore, CA

109d

About The Position

Responsible for technical support of Sullair products including installations, maintenance, repairs and troubleshooting. Work with various departments at Sullair to address concerns from the field to drive issues to a timely closure. Document service visits and generate reports with action items. Support Sullair Training Department for customers, distributors, and employees. Position reports directly to the Technical Service Manager.

Requirements

• High School Diploma required
• 5+ years of air compressor commissioning and service experience
• 5+ years of experience installing, and troubleshooting compressed air dryer systems
• Strong verbal and written communication skills
• Must be able to engage and communicate effectively with all levels of the organization
• Strong grasp of Microsoft office required
• Ability to read and understand schematics
• Ability to work independently or on a team

Nice To Haves

• Associate's degree a plus
• Technical Trade School a plus
• Experience with rotary screw Oil Free Compressors a plus
• Demonstrated success in technical training of compressed air systems
• Experience with industrial product manufacturing and processes

Responsibilities

• Provide technical assistance related to Sullair products via phone and email queues
• Travel to field jobsites to assist in commissioning, troubleshooting, repair, and service of Sullair compressors
• Follow standard work for pre and post service preparation (submit expense reports, develop service reports, making travel arrangements)
• Follow all Environmental Health and Safety policies and procedures
• Communicate distributor feedback to Sullair management as Voice Of Customer
• Drive field concerns to closure in a timely manner
• Support goal of service within the Service Department of 95%
• Assist in writing technical service bulletins

What This Job Offers

• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees