Field Service Technician

Hitachi • Salt Lake City, UT

104d

About The Position

The Field Service Technician is responsible for providing technical support for Sullair products, which includes installations, maintenance, repairs, and troubleshooting. The technician will work closely with various departments at Sullair to address field concerns and ensure timely resolution of issues. This role involves documenting service visits, generating reports with action items, and supporting the Sullair Training Department for customers, distributors, and employees. The position reports directly to the Technical Service Manager.

Requirements

• Associates Degree a plus
• Technical Trade School a plus
• 5+ years of air compressor commissioning and service experience
• 5+ years of experience installing, and troubleshooting compressed air dryer systems
• Experience with rotary screw Oil Free Compressors a plus
• Demonstrated success in technical training of compressed air systems
• Experience with industrial product manufacturing and processes
• Strong verbal and written communication skills
• Must be able to engage and communicate effectively with all levels of the organization
• Strong grasp of Microsoft office required
• Ability to read and understand schematics
• Ability to work independently or on a team

Responsibilities

• Provide technical assistance related to Sullair products via phone and email queues
• Travel to field jobsites to assist in commissioning, troubleshooting, repair, and service of Sullair compressors
• Follow standard work for pre and post service preparation (submit expense reports, develop service reports, making travel arrangements)
• Follow all Environmental Health and Safety policies and procedures
• Communicate distributor feedback to Sullair management as Voice Of Customer
• Drive field concerns to closure in a timely manner
• Support goal of service within the Service Department of 95%
• Assist in writing technical service bulletins

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees