Field Service Technician

Alliance Laundry System • Vallejo, CA

218d • $27

About The Position

As a Field Service Technician, you will be specializing in repairing commercial laundry equipment for a distributor. You will be dispatched from your home to troubleshoot and perform mechanical/electrical repairs on various makes of commercial laundry equipment (washers, dryers, ironers, etc.) at businesses, such as fitness facilities, hospitals, motels, schools, government regulated facilities, etc. Building a healthy business relationship with our customers is key to growing and maintaining our business and your positive attitude and work ethic will be instrumental in our success. You should be adaptable, self-motivated, have exceptional customers service skills, and a willingness to participate. The people who thrive at Alliance Laundry Systems Distribution love and take pride in their work and enjoy finding efficient ways to help our customers succeed. The dispatching route will be within the Pinole/Vallejo/Fairfield. The ideal candidate will live near those cities.

Requirements

• High school degree or equivalent is required.
• Minimum of 2+ years of mechanical repair experience; laundry equipment experience preferred, but not required.
• Equivalent combination of education, training, and experience will be considered.
• Working knowledge of electrical testing tools and/or other diagnostic/programing tools
• Experience in telephone and email/ticketing dispatch system-based customer support preferred.

Nice To Haves

• Strong Mechanical Acumen; Ability to identify, diagnose, troubleshoot, and resolve mechanical and electrical issues.
• Ability to read, interpret, and understand electrical and mechanical drawings.
• Solid organizational skills and detail-oriented; Ability to self-manage workload and multiple projects simultaneously while managing and meeting deadlines.
• Excellent written, verbal, and interpersonal communication skills; Communicate effectively and professionally across all levels of the organization while maintaining a positive and enthusiastic demeanor.
• Resilient; Able to confidently navigate ambiguity and change.
• Strong work ethic; Self-starter, demonstrating a proactive approach, self-initiative, and tenacity.

Responsibilities

• Troubleshoot and repair commercial laundry equipment (On Premise Laundry & Vended)
• Install replacement parts as needed
• Accurately document all service activities, including time and materials
• Accurately document all travel activities, including mileage and fuel purchases
• Communicate effectively with customers regarding repair work to ensure satisfaction
• Communicate effectively with service manager, parts department, and vendors to facilitate accurate work product
• Maintain tools, service equipment, and service vehicle (company supplied)
• Assist the install crews with equipment installations and deliveries
• Other tasks and responsibilities as required to maintain efficient department operations.

Benefits

• Company Vehicle
• Medical, vision, and dental benefits - starting on day 1.
• 401k match up to 6 percent - starting on day 1
• 3 weeks or 120 hours of vacation plus 11 paid holidays
• Alliance Laundry Cares Scholarships: Six scholarships are available for the children of US-based Alliance Laundry Systems employees who are graduating high school seniors or currently enrolled at a college or university, or trade or technical school.
• Educational Assistance Program: All full-time employees are invited to take job-related classes or earn degrees.
• Employee Purchase Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Machinery Manufacturing
• Education Level: High school or GED