Field Service Technician – Utility, Heavy, Diesel Mechanic
About The Position
True to our name, Custom Truck One Source “CTOS” designs, assembles, sells, rents, and services trucks, cranes, and other heavy equipment. Our clients include some of the largest utilities, telecom, construction, forestry, oil, and rail companies in the nation Summary: Primary responsibility is to perform vehicle troubleshooting, repair and maintenance work on chassis and track mounted aerials, digger derricks, cranes, high rail, and other equipment, in accordance with dealer and factory standards, in the field. CTOS provides Utility Truck with a 4–6-ton crane, welder, air compressor & specialty tools. CTOS Equipment: Boom Trucks / Cranes, Bucket / Dump Trucks, Digger Derricks, Utility Trucks & more. You provide Mechanics tools and should have a Valid Driver’s License a Class B CDL is a plus. Monday – Friday, Day Shift, Overtime and Weekends as needed. Must be able to travel overnight when needed (estimated at 25 - 50%) Competitive pay, healthcare, paid time off, 401k match, uniforms safety-boot allowance, tool bonus & discount program & more.
Requirements
- High School diploma or GED.
- Five years of related experience. (Shop Tech and Field Tech)
- Must hold a valid driver’s license. (CDL Class B preferred.)
- Must have your own tools.
- Proficient in documentation using software, meeting deadlines and schedules.
Nice To Haves
- Electrical, schematic / blueprints, hydraulic, welding, and related experience
- Experience with Quick Serve, DTNA, or related diagnostic software.
- DOT, ANSI, and Dielectric testing desired
Responsibilities
- Reports to Field Service Manager, who will provide description of issues and supporting information related to the vehicle.
- Read and interpret equipment manuals and repair orders/instructions to perform required maintenance and service. (Must have the ability to utilize laptop, etc. to be able to access needed information and perform diagnostic tests.)
- Performs work as outlined in work instructions set forth by Service Manager; efficiently, accurately, and in accordance with Custom Truck One Source standards.
- Diagnosis and repair LMI Diagnostics (Load Moment Indicator) and CAN bus (Controller Area Network)
- Experience troubleshooting and repair of Utility trucks & Equipment including electrical and hydraulics.
- Inspects and services vehicles and makes repairs and adjustments both at the service center and in the field.
- Verify work performed, road test vehicles as necessary.
- Prepare inspection reports, repair orders (recording service time and parts costs) and timecards completely and accurately.
- Tag all warranty and core parts for return.
- Advises management immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the time promised.
- Attends CTOS safety training and follows all safety requirements.
- Attends CTOS and factory -sponsored training classes.
- Communicate easily with customers and internal departments to ensure minimal equipment downtime.
- Flexibility to travel beyond the area of coverage, based on business need.
- Work closely with Service Manager to grow and improve customer satisfaction.
- Additional duties or responsibilities as designated by the Service Manager.
Benefits
- 401(k) with Employer Match
- Competitive Health Care including Dental, Vision, and Life Insurance
- Company paid health and wellness programs
- Paid Vacation, Sick and Holidays = 25 days.
- STD/LTD
- Partner Discounts (Tool Discount Programs)
- Investment in Employee Development including https://www.customtruck.com/careers/step
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
