Field Service Technician Trainee - South Bend, IN or Kalamazoo, MI

Mitutoyo America•Indiana, IN

4d•$63,000•Onsite

About The Position

Position Summary Perform duties to install and calibrate Coordinate Measuring Machines, Form Products and Quick Vision Systems as assigned. Troubleshoot, diagnose and repair assigned products. During training period, the trainee will be trained for the next job offer “Field Service Technician”. After successful training, trainee will be given 3 chances to pass the internal audit. After passing the audit, trainee will be placed onsite by himself to perform the duties of Field Service Technician. If both the audit and the onsite performance meet the expectation, then trainee will be transferred as Field Service Technician under the appropriate zone. Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions. What You'll Do: This position installs, calibrates and repairs precision measuring equipment at customer sites. The travel is within 450 miles from your home. Sometimes you are required to take a plane. 100% travel M-F overnight stays Competitive salary plus $700 month car allowance and reimbursed gas Must have reliable vehicle Room for growth Field Service Tech 1, 2, 3 and senior 3-6 month training program (home on weekends)

Requirements

Excellent Customer Service skills
Computer skills
Mechanical/Electrical
Working with your hands
Patience
Problem Solving
Troubleshooting
Valid Driver’s License
Equivalent education of two years of college; 2 years’ experience

Responsibilities

Perform installations, troubleshooting, repair, and calibration of assigned product group(s).
Promote the sale of customer service agreements as appropriate.
Maintain daily contact with headquarters as per Mitutoyo America Corporation Field Service (MACFS) standard operating procedures (SOP), including daily check of schedule, reporting start/stop times, etc.
Maintain contact with customers in accordance with jobs as scheduled per MACFS SOP.
Train end users in proper preventive maintenance procedures for equipment as required.
Complete and submit all required paperwork weekly; this shall include work orders, calibration reports, time/activity reports, expense reports and any other paperwork, as required.
Email all completed work orders, calibration data to MACFS within 24-72 hours of completion of job assignment.
Maintain equipment and ensure that it is in good working condition as per MACFS procedures, ensure calibration standards have up to date calibration certificates and stickers showing calibration due dates per accredited procedures.
Perform interim checks as required and forward to the office monthly.
Maintain good customer relations informing management of any potential problems relating to customer complaints, software or hardware problems.
Perform job in accordance with MACFS quality management system as instructed by management to sure integrity, competence, confidentiality and customer satisfaction.
Maintain an up to date parts inventory by properly charging for parts on work orders as required, and the prompt return of unused and defective parts that are under warranty, including the proper paperwork describing part status, in a timely manner.
Must conform with all compliance issues related to calibration as instructed by management.