Field Service Technician - Tractor

Altorfer•East Dundee, IL

15d•$53 - $56•Onsite

About The Position

Perform service repairs and preventive maintenance, providing superior service and representing Altorfer’s professional image. Primary responsibilities will focus on machine construction technology solutions.

Requirements

High School Diploma or equivalent, three years Heavy Equipment experience.
Excel and email.
Ability to perform high quality repairs, in an efficient fashion, and maintain a clean working environment while working in the field.
Must be able to work independently.
Ability to use resources for information (when written documentation is not available), has good decision making practices and ability to follow directions .
Demonstrates effective communication ability, representing Altorfer’s professional image to customers and office personnel.
Must have good organizational skills and ability to write technical reports.
Must have intermediate keyboarding skills with a basic knowledge of Office software, preferably MS Word.

Responsibilities

Installation, calibration, service & repair of Caterpillar factory-integrated solutions (e.g., Grade, Payload, Detect, Command, Product Link, etc.)
Installation, calibration, service & repair of aftermarket machine technology solutions sold and supported by both Altorfer Cat & SITECH Midway – including, but not limited to, Trimble Earthworks grade control (e.g., GPS, UTS, laser), Trimble Roadworks (asphalt & concrete paving), Trimble Groundworks (drilling & piling), Caterpillar aftermarket systems, etc.
Ability to learn, and become proficient with, Trimble GPS base & rover, Universal Total Station (UTS) & grade laser. This equipment will be utilized for measure-ups, calibrations & function checks of integrated & aftermarket machine technology solutions
Must embrace technology and be willing and eager to learn. Construction technology is constantly changing. New solutions are developed and released regularly.
Troubleshoot, diagnose & fix both machine & technology issues.
Have in-depth knowledge of electrical, hydraulic and power train related troubleshooting using prescribed tools, guidelines and documentation.
Must Maintain Class “B” CDL
Capable of light welding and fabrication.
Ability to properly and completely fill out all service reports, inspection checklists and timecards within department guidelines.
Completes all paperwork before moving on to next job; communicates extra time needed to complete tasks to dispatcher.
Ability to use SIS, ET, parts and service manuals.
Properly segment jobs and order parts accordingly.
Return unneeded parts immediately upon job completion, complete all necessary warranty documentation and send completed follow-up forms on a timely basis.
Effectively communicate job status to customers and office personnel.
Works in an efficient manner; at customer’s jobsite, in the shop and when driving to location or shop.
Maintain Altorfer supplied tooling and equipment, including company provided service vehicle.
Technician may be required to orchestrate special parts arrangements to ensure that downtime is reduced as much as possible.
Perform mechanical work relating to the business of the department.
Keep current with industry standards.
Maintain a high level of customer satisfaction, with excellent work ethic, neat appearance and good communication skills. Take full ownership of job.
Use safe working practices.
Redos or excessive labor do not exceed 5% of total labor hours worked and no cases occur where the customer or company’s equipment is damaged due to mechanic’s neglect or abuse.