Field Service Technician- Texas

Badger Meter

120d

About The Position

With a vibrant, collaborative culture, SmartCover© A Badger Meter Brand, is looking to hire a Field Service Technician at our Texas location. As a 2025 addition to the 120-year journey of Badger Meter to measure and manage the world’s most precious resource – water - SmartCover is a pioneering technology brand serving the water and wastewater industry. Driven by the mission to safeguard public health, protect the environment, and preserve the quality of life, SmartCover technology has supported essential infrastructure response teams across North America, preventing thousands of sewer spills and saving millions of dollars for wastewater utilities. SmartCover is based in the Texas area with satellite offices across the United States. The Field Service Tech is responsible for monitoring, maintaining, accurately troubleshooting, and repairing SmartCover™ Systems for all customer’s installed bases in Texas. Provides Customer Relationship Management to create and maintain a strong customer loyalty and continuously improve customer satisfaction. Builds trust and maintains open communication with customer(s) in assigned area. Works independently in assigned territory while following company policy and culture protocols. May include the ability to travel outside of the state for other projects dependent upon training and success criteria. Adapts to rapidly changing priorities and consistently works within a balance between maximum efficiency without sacrificing quality of work.

Requirements

• High School Diploma plus 2-3 years in a technical support role or equivalent experience.
• Must have valid driver’s license.
• Experience self-managing day to day duties.
• Field Service or Technical Support experience preferred.
• Electro-Mechanical and/or Water/Wastewater/Municipal background required.

Nice To Haves

• Possesses a high level of technical aptitude.
• Ability to apply experience and reasoning skills to find viable solutions.
• Proficiency in MS Word and Excel or Google equivalent.
• Proficient physical dexterity and comprehension of manual tasks.
• Proactive problem solving, solution driven not passive acceptance.
• Experience with general safety procedures and requirements, including basic traffic control techniques and proficiency with basic hand tools including power drills, grinders, caulking gun, etc.
• Ability to analyze data, apply intuition and experience to complement data, and ultimately present sound logical conclusions.
• Demonstrates professionalism and good judgment in a rapidly changing, intense, and fast paced team environment.
• Multi-task and coordinate multiple and often conflicting priorities.
• Maintains an outgoing, positive, friendly, and customer-focused attitude.
• Professional written and verbal communication skills to ensure understanding of message.
• Effective listening and inquiry skills to ensure understanding of incoming communication.

Responsibilities

• In the field analysis, troubleshooting and repair to support SmartCover™ Systems.
• Documentation of services performed with demonstrated accuracy and thoroughness.
• Customer training and general customer service of all SmartCover™ Systems and products.
• Scheduling jobs in response to customer requests or requirements.
• Develop strong relationships with customers, co-workers, and sales channels.
• Maintain all company assets, vehicle, generators, tools, etc.
• Work in compliance with all health and safety and environmental legislation including, but not limited to, the Occupational Health and Safety Act and Regulations and SmartCover Policies, Procedures and Code of Conduct.
• Delivering customer insight as to direction, growth & satisfaction.
• Respond to alerts and meet system availability metrics within contractual timeframes.
• Ensuring precise installation/service to reduce the need for follow-up visits.
• Support sales staff and install systems within specified time from ship date.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees