Field Service Technician & System Installer - Optimus Technologies

Innovation Works • Pittsburgh, PA

232d

About The Position

Optimus seeks an organized, customer-focused Field Service Technician and System Installer based in Pittsburgh, PA, or the Southern Tier of New York State. There are significant travel requirements as the work consists primarily of on-site installations, troubleshooting & repairs. The individual in this position will be one of the companies' primary experts on the Vector System. This requires a comprehensive understanding of electrical, mechanical, and software systems and a mastery of the tools and diagnostics utilized for installing and servicing the product. The position will require significant collaboration with electrical & mechanical engineers, manufacturers & suppliers, and Optimus' customers to implement the Vector technology in fleet applications. The individual in this role must have a customer-first mindset, often being the first contact for any installation, diagnostics, maintenance, support, and customer training.

Requirements

• ASE diesel certification or equivalent and/or military service in a relevant area and/or a technical AS or BS degree; any related apprenticeship and/or certifications a plus.
• 3-5 years of related technical or mechanical field service installation or repair experience required; experience in an industrial product design & manufacturing company a plus.
• Excellent mechanical and electrical troubleshooting & repair skills; heavy-duty diesel engine knowledge a plus.
• Ability to comprehend detailed product schematics & documentation and follow complex work instructions.
• Proficient computer skills, especially with MS Office products, and the ability to learn additional software applications, as necessary.
• Demonstrated strong analytical, written, and verbal communication skills with the ability & willingness to work with other team members to solve problems.
• Proven ability to work independently and under pressure with little or no supervision when necessary.
• Willingness and flexibility to put in the time necessary to complete projects in a timely manner according to our customer's schedules.
• Detail-oriented with good organizational skills in prioritizing, scheduling, and time management.
• Develop strong relationships with customers.

Responsibilities

• Become an expert on the Vector system, and the various electronic, software, hardware & mechanical components.
• Work with all aspects of system installations including, but not limited to: Vehicle teardown & reassembly (interior, exterior & engine compartment), Installation of fuel tanks, manifolds, fuel & coolant lines, wiring harnesses, electronic controllers, and display units.
• Read, interpret, & utilize appropriate technical drawings, schematics, electrical diagrams and manuals to complete system installations, troubleshooting & repairs.
• Perform appropriate system testing upon project completion.
• Evaluate, troubleshoot & repair systems as necessary utilizing the product documentation & manuals.
• Isolate & resolve complex mechanical, electrical, and control system problems.
• Maintain open communications with customers to provide troubleshooting & technical support via telephone, email or in person.
• Make sure all customers' needs are satisfied in an effective and reliable manner.
• Lead and execute onsite customer training programs.
• Research technical issues utilizing both internal & external information and resources.
• Assist with various Vector system component assembly & manufacturing.

Benefits

• Flexible hours of operation.

What This Job Offers

• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Education Level: Associate degree