Field Service Technician (Station Technician)

Motivate•Boston, MA

24d•Onsite

About The Position

Motivate is seeking a qualified Station Technician (Field Service Technician) to join our Boston bikeshare team. The technician will help maintain station terminals and station components. Traveling around the system, the station technician will check the docking stations and provide maintenance to ensure proper operations. The starting schedule will be Wednesday – Sunday, daytime shift. Please note that schedules are subject to change as outlined in the Collective Bargaining Agreement and for business need. About the Role Complete maintenance and test functionality of station components performing all diagnostic testing, troubleshooting station malfunctions and issues, both simple and complex, and completing both minor and major repairs Ensure that power is maintained to the network of stations, replacing and returning batteries to the depot for charging, inspecting batteries for safety and functionality Demonstrate expertise in all technical aspects and components of station hardware and software Operate a motor vehicle and ride a bicycle throughout an urban environment Ensure that all necessary reporting is accurate, complete, and timely Complete special projects assigned by management team About You You display technical aptitude for both electronics and mechanical systems; previous experience in technical troubleshooting, identifying, and resolving issues; a background with electronics, repair, construction, or related preferred You have safety-minded first, are comfortable with hand and power tools; forklift and pallet jack experience is a plus You are technologically proficient, comfortable using smartphone apps, email, chat/text, and can learn new technology and software applications You have a valid driver's license and can pass a motor vehicle record check You are comfortable driving, stopping, and working in busy, outdoor urban environments You can lift to 75 pounds and can stoop, bend, and stand for long periods About Motivate We are the premier micromobility service operations and infrastructure experts, delivering bikeshare operations management services to many of the nation’s largest cities. With decades of agile and scalable fleet development experience, we ensure optimal system performance and the highest level of customer satisfaction available. Motivate is led by a group of seasoned operational experts, creative leaders, and sustainability-minded teams. At Motivate, exceptional service is our North Star. We take pride in working together to keep communities moving and connected to the work, the play, the people, and the places they love most. Why Join Our Team As a Motivate employee, you are a key member of our team responsible for the efficient delivery and performance of bikeshare system operations and support services. We’re always looking for new people who aren’t afraid to roll up their sleeves to be successful, whether out in the field or working in one of our depot or office locations, to make a difference in our communities. Transforming cities is more than just changing the way we travel and commute throughout the metropolitan area. At Motivate, we strive to support the communities we operate in by providing employment to those who need it most. We care about your passion, character, and determination to work hard more than your past. We are seeking dependable, hardworking, team-oriented employees who want to build a career with Motivate and impact the cities in which we live and work. We’re looking for candidates who are professional, personable and take pride in their work. Do you thrive off teamwork, a great place to work, and the feeling of a job well done? If so, we’d love to hear from you. The above description is not intended to be a comprehensive list of all duties, responsibilities, or qualifications associated with the role. All employees may be required to perform duties outside of their normal responsibilities to accomplish Motivate's mission. Motivate LLC is an Equal Opportunity Employer. Applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, creed, religion, sex, gender, national origin, ancestry, age, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, or any other legally protected status under applicable law. We also provide reasonable accommodation to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law, as well as individuals who need an accommodation because of pregnancy or their sincerely held religious beliefs. If you require assistance or reasonable accommodation during any aspect of the application process or performance of your job, please contact the People Team or the hiring manager. Please be advised that this position is part of a bargaining unit where the terms and conditions of employment are governed by a Collective Bargaining Agreement.

Requirements

You display technical aptitude for both electronics and mechanical systems; previous experience in technical troubleshooting, identifying, and resolving issues; a background with electronics, repair, construction, or related preferred
You have safety-minded first, are comfortable with hand and power tools; forklift and pallet jack experience is a plus
You are technologically proficient, comfortable using smartphone apps, email, chat/text, and can learn new technology and software applications
You have a valid driver's license and can pass a motor vehicle record check
You are comfortable driving, stopping, and working in busy, outdoor urban environments
You can lift to 75 pounds and can stoop, bend, and stand for long periods

Nice To Haves

forklift and pallet jack experience is a plus

Responsibilities

Complete maintenance and test functionality of station components performing all diagnostic testing, troubleshooting station malfunctions and issues, both simple and complex, and completing both minor and major repairs
Ensure that power is maintained to the network of stations, replacing and returning batteries to the depot for charging, inspecting batteries for safety and functionality
Demonstrate expertise in all technical aspects and components of station hardware and software
Operate a motor vehicle and ride a bicycle throughout an urban environment
Ensure that all necessary reporting is accurate, complete, and timely
Complete special projects assigned by management team