Field Service Technician - Seattle, WA

LG • Clyde Hill, WA

397d

About The Position

The Field Service Technician (DMST) at LG Electronics is responsible for delivering exceptional customer service while servicing and repairing LG products in customers' homes. This role involves diagnosing and repairing major appliances, TVs, and A/C units, managing inventory, and performing administrative tasks. Technicians represent LG and are expected to uphold the company's professionalism and commitment to customer satisfaction.

Requirements

• Minimum 1 year experience in a technical role (Field Service preferred)
• Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products)
• Experience in the use of tools and diagnostic test equipment
• Ability to properly troubleshoot, diagnose, repair, and document product/system issues
• Valid Driver's license in good standing
• Ability to obtain appropriate EPA Certification
• Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds

Responsibilities

• Travel offsite to customers' locations to perform maintenance and repair of LG's equipment to ensure top product performance
• Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG
• Conduct technical diagnosis and perform specialized repairs on a variety of electronics and home appliances
• Diagnose problems, assess the extent of the problem, document findings, and make decisions to repair the product and/or replace parts
• Immediately and accurately process paperwork and perform data entry upon completion of each job
• Pre-screen next day service calls by obtaining necessary information to help diagnose problems prior to arriving at customers' homes
• Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %)

Benefits

• Professional growth opportunities
• Focus on health & well-being
• Supportive internal community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: No Education Listed