Field Service Technician - **Residence in Northern Texas ( Texarkana or Dallas area )**

Kadant Solutions • Auburn, MA

121d

About The Position

The Field Service Technician is responsible for providing maintenance, installation, start-up, and troubleshooting of Kadant Solutions products. The successful candidate must be capable of prioritizing and handling multiple tasks simultaneously as well as developing and maintaining strong customer relationships, and maintaining accurate, complete, and up-to-date customer information. Results will be measured by service revenue generated and growth of consumable products at targeted accounts. Position requires the candidate to reside in the territory of Northern Texas (Texarkana or Dallas area).

Requirements

• Bachelor’s degree, associate degree with two years of technical field experience, or a high school diploma with five years of technical field experience in an industrial or military setting.
• Experience in paper machine applications is a plus.
• Critical thinking skills and the ability to apply consistent logic to diverse situations.
• Strong technical and mechanical aptitude.
• Excellent interpersonal and communication skills.
• Ability to work remotely from a home office, independently, and be a team player.
• Computer proficiency in Microsoft Office.

Responsibilities

• Planning, scheduling, and executing service, installation, start-up, and troubleshooting mill visits.
• Providing accurate and timely reports and billing documentation.
• Taking field notes, conducting surveys, mapping machines, and evaluating existing equipment.
• Communicating with engineering regarding field modifications.
• Assisting the District Sales Manager with the promotion and sales of all products including service, service contracts, and spare parts.

Benefits

• Medical, Dental and Vision insurance with best-in-class premiums.
• 10 ½ paid holidays.
• 401k with match.
• Company paid life insurance benefit.
• Disability insurance.
• Aflac insurance.
• Lifelock insurance.
• MetLaw legal assistance.
• Employee assistance program.
• Flexible spending.
• Dependent care.
• Educational assistance.
• Employee stock purchase plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees