Field Service Technician - Replacement Windows
About The Position
Infinity Replacement is our dedicated window and door replacement business, bringing Marvin’s legacy of quality directly to homeowners. Through a direct-to-consumer model, we deliver premium fiberglass products, personalized in-home consultations, and professional installation—making the window replacement process simple, seamless, and satisfying. As a Field Service Technician, you will provide post-sales support for Infinity windows and doors, ensuring every customer receives an outstanding experience. You’ll be the trusted expert who resolves service issues, communicates professionally, and represents Marvin’s commitment to quality. Highlights of your role Provide post-sales support for Infinity windows and doors. Professional, timely communication with all customers and Infinity Replacement support staff that will allow us to fulfill our mission of providing an outstanding customer experience. Efficient time management, route planning and service job scheduling that meets our stated service goals and the needs of our targeted customer. Clear, concise job-site documentation that provides insight to the inside support staff to facilitate timely closure of all service requests. Company vehicle provided Laptop or iPad provided
Requirements
- Dependable, proven work ethic and a self-starter.
- Excellent social skills; ability to deliver a difficult message and manage customer expectations.
- Excellent computer skills
- A positive can-do attitude with the ability to think outside the box to resolve service issues.
- Make sound decisions that impact the company from a financial standpoint.
- Excellent organizational skills to effectively handle weekly work schedules.
- High school diploma or equivalent experience
- Shown experience with installing replacement windows and doors.
- Excellent driving record and valid driver's license on an ongoing basis
- Ability to meet physical requirements of position including lifting up to 75 pounds, climbing ladders and scaffolding.
Responsibilities
- Provide post-sales support for Infinity windows and doors.
- Professional, timely communication with all customers and Infinity Replacement support staff that will allow us to fulfill our mission of providing an outstanding customer experience.
- Efficient time management, route planning and service job scheduling that meets our stated service goals and the needs of our targeted customer.
- Clear, concise job-site documentation that provides insight to the inside support staff to facilitate timely closure of all service requests.
Benefits
- $300 annual wellbeing account to spend on what helps you feel happy + healthy
- Better Living Day! (a paid day off to go have some fun)
- Annual profit sharing – recognizing everyone’s contribution to Marvin’s success
- Giving at Marvin – participate in organized volunteer opportunities
- Brighter Days Fund – financial support from your colleagues and the Marvin family during personal hardships
- health insurance
- paid holidays
- paid parental leave
- a 401(k) retirement savings match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
