Field Service Technician, Rental-Lift Truck

Altorfer CAT•Cedar Rapids, IA

1d•Onsite

About The Position

Perform maintenance, diagnosis, and repairs in the field, on customer owned or Altorfer rental lift trucks/forklifts, Caterpillar, and other allied type construction equipment. Location areas to be serviced are: Cedar Rapids, IA., Cedar Falls, IA. and Dubuque, IA.

Requirements

Successful completion of a formal technical training program preferred or a minimum of 2 years of previous related work experience required.
Previous experience working on electric, diesel engines, hydraulic systems, fuel systems, drivetrain, brake systems, etc. and possess troubleshooting skills.
Automotive and Industrial Maintenance Technicians encouraged to apply.
Computer literate and proficient with programs such as Microsoft Word, Excel, Access and Outlook required. Knowledge of Cat software preferred.
Must take initiative, be team oriented and willing to adapt to change.
Ability to write professional business communication when sending emails, letters, notes, and documenting is required.
Must be a self-starter, well organized and able to work in a fast-paced environment.
Ability to follow all safety rules and wear proper safety equipment.
Excellent customer service skills are needed.
Must be able to safely lift 75 lbs, bend, twist, and climb.
Must possess a valid driver’s license with clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).

Nice To Haves

Knowledge of Cat software preferred.
Successful completion of a formal technical training program preferred

Responsibilities

Provide exceptional service to our customers by performing maintenance, diagnosis, and repairs on allied type construction and lift truck equipment.
Assist in the decision if equipment needs to be transported into the shop to complete repairs.
Establish and maintain service-oriented working relationship with customers.
Plan and execute the repair of various pieces of rental equipment.
Provide excellent customer service to all customers.
Complete service reports and all other paperwork before and after repairs are made
May perform other related duties as requested and/or assigned.
Keep current with industry standards.