Field Service Technician (Remote)

Pro Mach • Algona, WA

215d • $30 - $45 • Remote

About The Position

If you are an experienced, highly-technical, Field Service Technician who likes to travel while being based out of your home, we would love to speak with you. You will be responsible for installing and setting up all Wexxar/Bel/IPak machines, performing field rebuilds of equipment, and providing exceptional customer service by assisting customers through troubleshooting and resolving issues over the phone or at their facility. When not traveling, you will assist with engineering on sign-off processes, customer FATs, or provide customer tech support. You will also troubleshoot PLC and/or HMI programs, electrical, pneumatic, or mechanical problems in the field, advise customers on parts needed, complete service reports, and arrange your own travel and accommodation while following company procedures. Continuous learning is encouraged through participation in training sessions and courses.

Requirements

• Technical college/University Trade Certification (Millwright, Technician) or at least 5 years related work experience
• Ability to travel within North America 70-85% of the time
• Diploma in PLC/HMI/Servo Controls or related experience
• Ability to follow pneumatic schematics, wiring schematics, industrial wiring and electrical codes
• Strong knowledge of PLC/HMI/Servo controls (Allen Bradley/Siemens/Omron; Festo/Bosch)
• Strong analytical and problem-solving skills
• Experience working with pneumatics and knowledge of mechatronics
• Excellent communications and presentation skills
• Excellent prioritization skills with minimal guidance and direction
• Must have a valid passport and able to travel to and within the USA
• Own car required with a valid Driver's license

Nice To Haves

• Experience in a packaging or automation industry is preferred but not required
• New graduates are welcome and will receive training and guidance

Responsibilities

• Effectively install and setup all Wexxar/Bel/IPak machines
• Perform field rebuilds (partial or complete) of Wexxar/Bel/IPak equipment
• Provide customer service by assisting customers through troubleshooting and resolving issues
• Assist/work with engineering on sign-off process, customer FAT's, or provide customer tech support when not traveling
• Troubleshoot all PLC and/or HMI programs, and/or Servo controllers on Wexxar/Bel/IPak equipment
• Troubleshoot electrical, pneumatic or mechanical problems in the field
• Advise customers of parts needed and recommend parts for purchase
• Complete service reports, expense reports, and online incident reports on Syteline on time
• Travel on short notice for customer emergencies
• Arrange own travel and accommodation using the company system
• Participate in on-site and off-site training sessions and courses

Benefits

• Comprehensive medical/dental programs
• Life insurance
• Generous paid time off program
• Retirement savings plan with a company match
• No waiting period for benefits - eligible on first day of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Machinery Manufacturing
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees