Field Service Technician Rapid Response - Req ID 6359
About The Position
At Ohio CAT, we’re more than just a Caterpillar dealership — we’re a team of problem-solvers, hands-on experts, and trusted partners to our customers. We don’t just sell and rent heavy equipment — we keep it running strong. JOB SUMMARY: As a Field Service Technician, Rapid Response provider, you’ll be at the heart of providing immediate, on-site support for urgent equipment issues to minimize customer downtime. You’ll use your skills and experience to deliver top-tier service that keeps our customers moving. You will work in the field from a service pickup truck, servicing and performing: Immediate, on-site support for equipment breakdowns or urgent service needs to reduce downtime. Focus on fast diagnostics and temporary repairs that allow machines to keep operating until full repairs can be scheduled. Electronic and hydraulic system checks. Quick fault‑code analysis using Product Link, Service Link, Cat ET, CAT Inspect, CAT Interact, and related tools. ECM flash updates and configuration adjustments. Installation and setup of Product Link or other telematics hardware Provide immediate status updates and recommendations. Performing Safety Service Letters when applicable Escalate major repairs to the shop or full field service teams when necessary Adhere to all safety procedures, guidelines, and best practices
Requirements
- Proficient reading and writing skills
- Strong mechanical and electrical aptitude
- Experienced in computer literacy
- In-depth knowledge of Caterpillar equipment applications, operations, and functions
- Skilled in using Caterpillar diagnostic tools (Electronic Technician, Service Information System)
- Expertise in diagnostic, testing, adjustment, and troubleshooting procedures
- High School Diploma or GED is required, along with completion of a technical school program (minimum 2 years) focused on diesel or power equipment systems, plus at least 3 years of relevant industry experience.
- Minimum of 5 years of hands-on mechanical repair experience with diesel, earthmoving, or industrial equipment
- Must have a valid driver's license
Nice To Haves
- Welding experience is a plus
Responsibilities
- Immediate, on-site support for equipment breakdowns or urgent service needs to reduce downtime.
- Focus on fast diagnostics and temporary repairs that allow machines to keep operating until full repairs can be scheduled.
- Electronic and hydraulic system checks.
- Quick fault‑code analysis using Product Link, Service Link, Cat ET, CAT Inspect, CAT Interact, and related tools.
- ECM flash updates and configuration adjustments.
- Installation and setup of Product Link or other telematics hardware
- Provide immediate status updates and recommendations.
- Performing Safety Service Letters when applicable
- Escalate major repairs to the shop or full field service teams when necessary
- Adhere to all safety procedures, guidelines, and best practices
Benefits
- Employer-sponsored pension plan
- Competitive pay rate, including Field-service differential, and a company service truck
- First-year vacation and personal time which builds based on the length of service
- Two different Health Insurance options, including a Health Savings Account (HSA) option
- Flexible Spending Account (FSA)
- Dental and Vision Insurance
- Credit Union Access
- Life Insurance, Short-Term Disability, and Long-Term Disability
- Scholarship opportunities for employee's spouses and children, through the Ohio Machinery Education and Opportunity Foundation
- Company SuccessShare bonuses
- Company provided and laundered uniforms
- Continued technical and professional training
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
