Field Service Technician, Print Application, Flexo

Heidelberg Materials•Acworth, GA

55d•$70,000 - $80,000

About The Position

Heidelberg USA is a reliable and highly innovative partner to the printing industry. Our brand has been synonymous with quality and future viability for more than 170 years. This means that we are a company with a long tradition, but at the same time we help define the future trends in our industry thanks to state-of-the-art technologies and innovative business ideas. We are dedicated to our equipment, our technology, our associates, and our customers. Come join the team! Are you looking for a challenge? That's what we offer! Heidelberg Web Carton Converting - Flexo Instructor (Location: Kennesaw GA, Charlotte NC) The role of the HWCC Flexo Instructor is to educate customers on the operation of all HWCC machines, and peripherals to ensure the equipment is working as designed with optimal customer satisfaction Customer Service is the cornerstone of our business, and the HWCC Flexo Instructor is expected to deliver personalized, consistent, competent, and proactive service support; the HWCC Flexo Instructor must always exhibit professionalism.

Requirements

Travel: Continually (67-100% of time)
Ideally, candidates should reside in the East Coast USA within one hour drive of a major airport.
3-5 years of job related experience
Strong knowledge of computers (Windows and Mac OS) and networking
MS Office Suite proficient
Self-starter and able to take on difficult problems and work them through to resolution
A comfortable and confident speaker able to communicate effectively to a wide audience from all levels within and outside the organization
Able to manage multiple high-priority action items
Basic math skills, add, subtract, multiply, and divide.
The ability to use job related testing equipment and be able to calibrate.
Be able to follow detailed instructions in service manuals for repairs and instruction.
Know how to use basic hand tools.

Responsibilities

Training and instructions for customers on all HWCC Products.
Successful commissioning and instruction on new HWCC machine installations.
Efficient troubleshooting on all Flexo Application service calls.
Perform additional training and support on existing HWCC machine installations.
Professional communication with customers at all levels regarding Heidelberg products and how the products can increase productivity.
Stay current with Industry Flexo Print application related training.
Travel to support customers in our market from Canada through the U.S. to Mexico.
Occasional travel to Weiden, Germany for training.