Field Service Technician (Power Tools) - Birmingham, AL

Stryker•Birmingham, AL

14d•Onsite

About The Position

As a Field Service Technician providing support for our Power Tools you will spend the majority of your time in four key areas: · Traveling between hospitals based on assignment of service requests. · Troubleshooting and resolving customer and product issues. · Building positive relationships with Stryker customers, peers, and internal partners. · Documenting service results in order to maintain accurate quality records. The environment and culture for this role is fast-paced and you’ll constantly be on the go. It requires the ability to solve complex problems while maintaining strong relationships with our customers, sales representatives, and other internal partners. Through time as a Field Service Technician, the foundation is laid to follow multiple career paths including engineering, project management, sales, and leadership. The person in this role should love to solve problems. Candidates must be willing to spend most weekdays traveling, be capable of successfully communicating with our customers, and have strong documentation skills.

Requirements

Openness to work with or around bio-hazardous materials and wear provided PPE to maintain a safe working environment.
Willing to work overtime and overnight, inclusive of weekends, per the customer’s specified need.
Strong interpersonal and communication skills.
Ability to work independently in a fast-paced environment and often stressful working conditions.
Highly organized and able to prioritize tasks.
Special attention to details.
Ability to present ideas and results in logical manner.
Experience with highly sensitive customer interactions and an understanding of the importance of customer relations.
Must be self-motivated, self-reliant and able to work with little supervision.
Must have an outstanding driving record.
Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
Strong time management skills, ability to manage multiple functions and adhere to daily deadlines.
Ability to exert up to 75lbs of force occasionally and/or up-to 20lbs of force to constantly move objects.
Ability to remain standing and/or walking for an extended period of time.
Maintain professional appearance, work ethic, and attitude required by Stryker and our customers.
Proficient in Microsoft Office Applications.
Experience interpreting service bulletins, user manuals, and other technical manuals, drawings, etc.
Excellent teamwork, coordination and collaboration skills.
Minimum of 3 years technical service or equivalent experience preferred.
Valid driver’s license with good driving record.
High School Diploma or GED required.

Nice To Haves

Bio-medical equipment maintenance, repair and installation experience preferred.
Proficient with Microsoft Office (computer software) and adaptability to learn company software.
Must be able to explain and generate detailed guidelines and procedures.
Adhere to (HIPAA) and other related patient confidentiality policies and procedures.
University or formal technical training preferred.

Responsibilities

Traveling between hospitals based on assignment of service requests.
Troubleshooting and resolving customer and product issues.
Building positive relationships with Stryker customers, peers, and internal partners.
Documenting service results in order to maintain accurate quality records.