Field Service Technician (Portland, OR)

Life Fitness • Portland, OR

109d • $52,300 - $73,500

About The Position

Join us as we empower the world to work out, creating healthier lives together. Are you a hands-on problem solver who loves to be on the go and provide exceptional customer service? As a Field Service Technician with Life Fitness / Hammer Strength, you will manage an assigned service territory in the Portland, OR region, visiting commercial and consumer customer locations to diagnose/troubleshoot, repair, and complete preventative maintenance on fitness equipment. You will work alongside Sales and as part of the broader Service team, building relationships and managing your service territory to provide a best-in-class customer experience – playing a critical role in our mission to bring high-performance, reliable solutions to people, wherever and whenever they work out. This is a remote-based position and, in order to effectively service customers in the region, applicants must live within or be willing to move to the Portland, OR area.

Requirements

• 3+ years of proven experience providing technical and mechanical troubleshooting and repair services on fitness equipment or products of equivalent complexity.
• High school diploma or GED required, Associate's degree in electronics or technical degree preferred.
• The ability to adapt quickly, multi-task, and thrive in an independent (remote), deadline-driven environment.
• Proficiency in diagnosing and troubleshooting issues with electro-mechanical, networking, and audio / visual (A/V) technologies with strong working knowledge of WiFi connectivity, power electronics, digital/analog circuits, AC / DC power systems, etc.
• Ability to build great relationships with internal and external customers.
• Strong organization skills, attention to detail, results orientation, and accountability.
• Excellent communication skills (both verbal and written) and an ability to interface with both internal and external customers in a positive, highly professional manner.
• Previous experience with Oracle or another comparable ERP preferred and basic proficiency with Microsoft Office Suite (Word, Outlook, etc.) required.
• Must be able to lift up to 50 - 100 pounds, push and pull equipment, and carry up to 50 pounds a distance of 100 feet.
• Must possess a valid and unrestricted state driver's license.
• Ability and willingness to travel up to 85% of the time via automobile (and occasionally via airplane).

Nice To Haves

• Previous experience with Oracle or another comparable ERP.
• Basic proficiency with Microsoft Office Suite (Word, Outlook, etc.)

Responsibilities

• Independently diagnosing and troubleshooting networking, electrical, or mechanical issues with fitness equipment and entertainment consoles; conducting preventative maintenance.
• Building strong relationships with customers and sales partners, establishing themselves as a trusted service advisor, and working to proactively complete service while on-site.
• Managing daily workload and scheduling to ensure the best service to the customers and business - effective management of metrics such as tasks per day, customer resolution time, first-time fix rate, etc.
• Traveling assigned territory, primarily via company-provided van, to efficiently deliver on key metrics.
• Managing a proper inventory of spare parts, replenishment of service inventory, coordinating the disposition of exchanged parts, minimizing shrinkage, and generally maintaining company-supplied vehicle in good working order.
• Maintaining accurate service records and reports on equipment problems in the field and completing expense reports promptly.
• Attending installs and regional trade shows.
• Working in compliance with Life Fitness Health & Safety procedures.
• Other duties and responsibilities as assigned.

Benefits

• 401(k) savings plan with 4% employer match.
• Medical, dental and vision insurance.
• Parental, medical and military leaves of absence.
• Paid time off, including 12 paid holidays throughout the calendar year.
• Paid vacation days beginning at 13 days annually.
• Paid sick leave as provided under state and local paid sick leave laws.
• Company paid short-term disability and optional long-term disability.
• Health savings account, health care and dependent care reimbursement accounts.
• Employee and dependent life insurance and supplemental life and AD&D insurance.
• Hospital indemnity; identity protection, legal services, adoption assistance, tuition assistance, commuter benefits.
• Employee discounts, and an employee assistance program that includes free counseling sessions.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees