Field Service Technician (PES)

Pepsico•Harrisburg, PA

3d•$32

About The Position

A skilled position responsible for installation, set up, repair and ongoing maintenance of vending, cooling and/or fountain equipment at customer accounts. Diagnoses equipment problems, uses judgment to determine how to best repair or replace. Position works independently and has frequent customer contact. May require lifting, carrying, pulling and/or moving between 20 and 45 pounds repeatedly over workday Requires kneeling, squatting, crouching, crawling and bending when making repairs, often in low places. Position may require moving vending machines weighing 800-1200 pounds.

Requirements

18 years or older
21 years or older if CDL Required
Valid U.S. CDL license with Non-Excepted Interstate Status (if applicable)
Note: In all California locations except Stockton, both non-excepted intrastate and non-excepted interstate status are accepted for this position. In Stockton, CA, only non-excepted interstate status is accepted.
Pass DOT Physical and DOT Road-test (if required)
Adhere to DOT Regulations
Senior technician requires certification in refrigeration
Must be able to pass refrigeration certification Type I/Type II practices (if applicable)
Ability to communicate effectively in English if CDL required

Nice To Haves

Working with mechanical systems (e.g., knowing mechanical concepts, troubleshooting and repairing appliances, performing basic household repair in plumbing, circuits, fuses, and electrical components, operating hand tools and power tools, etc.)
Serving customers (e.g., resolving customer issues, ensuring appropriate communication with store managers, following up on customer requests, etc.)
Working with basic refrigeration systems (e.g., understanding refrigeration cycle, Freon, compressors, evaporators, condensers, etc.)
Working with electrical systems (e.g., understanding flow, wiring, outlets, etc.)
Working with plumbing (e.g., working with drains, water supply, ice makers, shut-off valves, sweating copper, filtration systems, etc.)
Generating and setting work schedules (e.g., determining priority of work, building work schedules, etc.)
Equipment installation (e.g., HVAC, refrigeration, auto, copiers, fountain products, etc.)

Responsibilities

Repair and perform preventative maintenance on marketing equipment
Unload and reload with products as necessary
Educate customers on basic equipment repair and upkeep proceduresInstall equipment by making holes and route lines to connect products to dispensing unit, connecting water and gas supply and finding drains for units with ice. For box syrup, build racks and connect linesFill installed equipment and adjust to proper mixture
Prioritize and schedule service and PM calls to meet customer service windows
Drive to location, evaluate situation and perform necessary work (may include plumbing, electricity, refrigeration, carpentry)
Collect accurate and complete equipment and customer information
Remove old parts and replace with new parts
Maintain parts inventory on service truck
Establish positive relationship with contacts at service calls
After each call, complete paperwork on job and call in paperwork every two hours
Transport miscellaneous items (e.g., compressors for repair/scrap, cardboard for recycle, etc.)
Regular, reliable, predictable attendance