Field Service Technician - Orlando, FL

Stryker • Orlando, FL

90d

About The Position

Performs field service of Stryker Communications product line installed at the customer site. Troubleshoots and repairs complex technical issues. Maintains quality records post servicing of equipment and performs quality checks on Stryker Communications product line post service.

Requirements

• 2 year installation or production line experience with Stryker Communications or 2-3 years industry experience with relevant field service experience.
• Effective interpersonal and communication skills.
• Must be able to communicate effectively with surgeons, hospital staff, nurses, and biomedical personnel.
• Ability to prioritize issues.
• Computer literate.
• Functional with Microsoft Office including Excel and Word.
• Ability to learn new systems and technologies quickly.
• Basic electronic and mechanical aptitude.
• Skilled at cable termination of all standard digital and analog industry connectors.
• Knowledge of video, audio, and data communications systems.
• Knowledge of OR etiquette and basic hospital procedure.

Nice To Haves

• AV or IT background or Medical Equipment experience in OR lights and ceiling mounted equipment.

Responsibilities

• Will work independently with guidance and tasking from Team Lead and/or FSM.
• Follows written procedures for troubleshooting and maintenance of mechanical, electrical, and electronic systems.
• Documents process of technical support from initiation of call through problem resolution of situation including all quality records involved.
• Interacts with Operations and R&D to solve complex issues.
• Keeps team members and supervisor informed of issues requiring FDA notification and MDR reporting.
• Responsible for compliance with standard written procedures and quality documentation of company policies and procedures of the Technical Support department.
• May conduct training for new hire personnel and on-site hospital biomedical and nursing staff.
• Interacts with customers with regard to post market surveillance activities.
• Responsible for staying current with all ComplianceWire training with none past due.
• Other duties as assigned by manager.
• Has the independence and authority to perform required tasks to ensure all provisions of the quality system are met.

Benefits

• Medical and prescription drug insurance
• Dental insurance
• Vision insurance
• Critical illness insurance
• Accident insurance
• Hospital indemnity insurance
• Personalized healthcare support
• Wellbeing program
• Tobacco cessation program
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• 401(k) plan
• Employee Stock Purchase Plan (ESPP)
• Basic life and AD&D insurance
• Short-term disability insurance

What This Job Offers

• Career Level: Entry Level
• Industry: Miscellaneous Manufacturing
• Education Level: Associate degree