At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact? As a Field Service Technician - Network Specialist you will have overall responsibility for maintaining a highly reliable network of systems including the central office switch, carrier and transmission equipment, fiber electronics, business communication systems, and/or all other auxiliary equipment. This position is responsible for installation and maintenance of network infrastructure and circuits, as well as digital switch devices and cross connects. This position participates on project teams and may lead projects. This position has a familiarity with a variety of the telecommunications concepts, practices, and procedures. This position also installs, maintains, and repairs telecommunications products that TDS sells and leases (Key Systems, PBX, Centrex Systems, and/or other business systems); installs, maintains, and repairs switching equipment including carrier, DSAs, remotes and related transmission equipment as well as complex PBX systems. Services include but are not limited to Telephony, Video/CATV/DBS, Internet, and/or high speed networks. The Field Service Technician-Network Specialist has direct, face-to-face contact with our customers and is expected to be proactive with the sales of TDS services and products. This position exceeds customer expectations by performing extraordinary customer service, identifying customer needs, and providing them with communications solutions. This position understands how to use and demonstrate TDS products and seeks sales opportunities while educating the customer. Products & services include (but are not limited to): Local Service, Central Office Services, Structured Cabling, MAC (Moves, Adds and Changes), Voice Mail, Audio and/or Video Conferencing, and Non-regulated CPE. The Field Service Technician-Network Specialist may be responsible for performing varied or additional duties to meet demands of TDS which may include duties of other Field Services Technician positions. Due to in-field support and on-call requirements, the individual selected for this position will be required to reside within a 60-minute distance from Verona, WI. This position can be hired at either a Field Service Technician - Network or Field Service Technician - Network Specialist level depending on the skills and qualifications of the candidate.