Field Service Technician - Midwest

Rehlko•Crown Point, IN

About The Position

Our work is guided by our purpose: creating an energy-resilient world for a better future. This purpose embodies the legacy we bring, with more than 100 years as the global leader in energy resilience, delivering solutions critical to sustain and improve life. Our teams have the opportunity to provide a critical resource – energy – that ensures safety, security, and independence for people around the world. Our team members are focused on pushing boundaries, continuing to innovate in an ever-changing landscape, and keeping up with the pace required to create solutions for today’s world demands. Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, and clean energy solutions that serve a broad spectrum of OEM, residential, industrial, and commercial customers. At Rehlko, you have the freedom to identify, create, and deliver solutions – large and small – that help people and communities thrive in the moments that matter. At Rehlko, our team members are the essential energy that powers our organization’s success. We are committed to fostering a safe and sustainable work environment where safety is everyone’s responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements. Join us in creating an energy resilient world for a better future! At Rehlko, our Total Rewards programs are designed to accelerate growth, energize performance, and support a culture of inclusion at every stage of life and work. We offer total rewards that are easily understood, recognize results, enable career mobility, and reflect our commitment to valuing diverse needs in a fast-moving world. The Field Service Technician - Midwest will deliver an efficient and cost-effective service to customers. This role will cover various states across the US including but not limited to MN, IA, WI, IL, IN, and MI. Some overseas travel may be required.

Requirements

High level of skill working in the field with a minimum of 5 years field service experience.
Large gas engine knowledge and experience.
Electrical and/or mechanical knowledge.
Willing to travel extensively and work alone.
Willing to work overtime and weekends when required and travel away from home up to 80% of the year Monday - Friday.
Reasonable level of IT skills.
This requires the job holder to demonstrate that they are consistently trustworthy and professional.
Reliable and dependable.
Responsive to customers’ needs
Supportive and able to work well with colleagues.
Effective in managing their time and workload.
Prepared to work under own initiative and do what is required to get job done.
Committed to quality and improvement.
Willing to take responsibility for work and actions.
Keen to seek out and act on ideas for self- improvement.
Very adaptable and flexible – does what has to be done, at times and locations required.
Strong relationship building skills.
Ability to supervise and motivate others.
Effective communication skills
Commercial awareness – acts to minimize costs to Clarke Energy and customers.
Effectiveness under pressure.

Nice To Haves

Power generation knowledge and experience and knowledge of reciprocating gas engines and engine overhauls

Responsibilities

Deliver an efficient and cost-effective service to customers, to ensure that:
Maintain OEM certification status by keeping up to date with E-trainings, classroom trainings, and practical hands-on field tasks.
Maximum availability of INNIO gas engines and related balance of plant is achieved through fast response, trouble shooting, and fault rectification.
Scheduled maintenance is carried out to the required standard to avoid unnecessary replacement of parts and engine downtime.
After hours callouts are responded to in a timely manner.
Oil samples are taken, labelled and dispatched to the laboratory in accordance with agreed standards and procedures.
Parts are selected, ordered and used correctly, with any parts that prove unnecessary being returned to the warehouse to keep waste to a minimum.
Van stock is maintained in good condition, accurately inventoried, and the Parts Department is notified upon usage.
Ensure that liaison and communication with the Service Manager, customers, and subcontractors on site is maintained at all times.
Service Reports and recommendations provided in a timely and professional manner.
Protect and develop the industry standing of Clarke Energy by building and maintaining positive relationships with customers, based on consistently professional dealings and attitude.
Maintaining a high level of site housekeeping and presentation.
Ensuring that company supplied equipment is well maintained and kept at a high standard of cleanliness.
Maintaining tools in a good and safe working order and calibrated as required
Support the Service Manager by supervising and training Apprentices and new employees as required.
Follow and adhere to Health, Safety, and Environmental standards and regulations at all times.