Field Service Technician/Mechanic

The Raymond Corporation • Myrtle Beach, SC

114d

About The Position

Carolina Handling, a Raymond Dealer, is one of the largest automation systems integrators in the world. We specialize in providing turnkey solutions for warehouses, distribution centers, and manufacturers. Our product and solutions offerings allow our customers to move material faster and more efficient by implementing automation equipment and technologies including consulting, material handling equipment, parts, and service, automated mobile robots, vision guided vehicles and automated guided vehicles, high density storage solutions including ASRS, robotic goods to person and shuttle systems, WMS/WES/WCS solutions and software, intralogistics solutions and automation including conveyor and high-speed sortation, and telematics. Our Field Technicians are a big reason why we have such an outstanding reputation in the material handling industry. Along with expertly servicing lift trucks and vehicles, Carolina Handling Technicians are often the main point of contact for our customers. That's why we put so much into the hiring, training, and continued development of our technicians in the field. Whether you're an experienced mechanic or simply interested in changing career paths, we can help you to reach the next level.

Requirements

• Must have and maintain a valid driver's license with a clean driving record.
• High school diploma or equivalent is required.
• 1-3 years of equivalent combination of education, training, and experience in a related field such as maintenance, repair, or installation is preferred.
• You should possess a solid understanding of mechanical, electrical, hydraulics, and electronic systems.
• Ability to read schematics and technical manuals, which are essential for diagnosing and repairing equipment accurately.

Nice To Haves

• Interpersonal Skills: Communicate effectively and courteously with customers, ensuring their needs are understood.
• Problem-Solving: Analyze issues promptly, identifying root causes and implementing solutions to minimize downtime.
• Attention to Detail: Ensure accuracy in work completion to maintain equipment safety and efficiency.
• Time Management: Prioritize tasks efficiently to meet deadlines and promptly respond to customer requests.
• Industry Awareness: Stay updated on industry advancements and product availability to make informed recommendations.
• Equipment Operation: Safely operate various tools and equipment used in maintenance and repair work, ensuring efficiency and safety.
• Physical Stamina: Perform manual labor, lift heavy equipment, and work in diverse environments effectively.

Responsibilities

• Troubleshooting: You'll be responsible for identifying and diagnosing electro-mechanical problems with equipment, as well as performing installations and repairs as needed.
• Customer Interaction: You'll interact directly with customers to understand their concerns, recommend appropriate actions to resolve issues, and ensure complete satisfaction with the service provided.
• Professionalism: Maintaining a professional demeanor is essential. You'll represent the company positively, fostering goodwill with customers through superior customer service.
• Repair Work: You'll execute repairs efficiently and effectively, ensuring that analyzed situations are addressed promptly and professionally.
• Scheduled Maintenance: Performing scheduled maintenance tasks on equipment for contracted customers according to company policies and procedures, and proactively addressing any necessary repairs identified during maintenance checks.
• Inventory Management: Keeping track of parts and supplies inventory in your service van, ensuring that you have the necessary resources to complete repair and maintenance tasks.
• Van Maintenance: Ensuring the service van is properly maintained and stocked with necessary equipment and supplies.
• Safety Compliance: Adhering to customer safety and housekeeping guidelines when performing repairs at customer sites, prioritizing safety for both you and the customer.
• Perform any other duties as assigned or required to support the company's overall operations and objectives.

Benefits

• Medical, Dental and Vision Insurance, Prescription Drug Plan.
• Company-paid Disability, Life and AD&D Insurance; 401(k) plan with company match and profit sharing; Flexible Spending Accounts, Health Savings Account, and Dependent Care Account.
• Critical Illness, Legal Services, Identity Theft Protection, and Pet Insurance.
• Paid Time Off, Employee Assistance Program, Tuition Reimbursement, Milestone & Anniversary Gifts, Philanthropy/ Corporate Contributions, Associate Giving Fund, and Discount Programs.
• Company-Provided Vehicle: Field technicians will receive a take-home Service Van, including fuel card and maintenance coverage, equipped with a wide range of tools, equipment, parts, and supplies.
• Comprehensive Tool Kit: Each technician is equipped with a comprehensive tool kit containing all the essential tools, equipment and safety gear required for their specific role.
• Annual Uniform & Boot Allowance.
• Growth and Development: Our comprehensive training programs, both in the classroom and in the shop, are designed to equip technicians with the skills and knowledge they need to excel in their roles and stay ahead in the ever-evolving industry.
• Paid On the Job Training.
• Opportunity for Increased Income: With uncapped overtime hours, there's no limit to how much you can earn.
• Career Growth and Advancement: With opportunities for internal mobility, mentorship programs, and leadership development initiatives, you can take your career to the next level with us.
• Company-sponsored social events and team-building activities.
• Employee recognition program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: High school or GED