Field Service Technician/Mechanic

The Raymond Corporation

13d•Onsite

About The Position

The Field Service, Field Trainer will provide Carolina Handling Associates with hands on training. This position will also provide Associates with the skills needed to effectively operate and maintain the line of products serviced by Carolina Handling. To troubleshoot electro-mechanical and hydraulic problems, installations, and perform unscheduled repairs and scheduled maintenance on equipment based on customer demand and need. This position will provide complete customer satisfaction in a polite and professional manner while working in a Team environment.

Requirements

All potential hires are subject to pre-employment checks which include but are not limited to background checks, drug screenings, and motor vehicle record checks.
Has demonstrated proficiency in the performance of Field Service Technician duties.
High school education, plus one to three years mechanical, electrical and hydraulic experience in a similar environment or equivalent in college or vocational education.
Ability to communicate effectively with customers, management, and co-workers.
Ability to read and interpret schematics.
Ability to read and understand necessary service and training manuals.
Ability to understand and follow verbal and/or demonstrated instructions.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to maintain a good understanding of industry innovations and product availability in order to make recommendations based on customer need.
Ability to effectively utilize volt, ohm, and multi-meters.
Demonstrate a good mechanical and electrical aptitude.
Ability to safely operate drills grinders, presses, forklift, hoists, overhead cranes, and personal hand tools.
Ability to draw upon available support resources from within the company and recognize when it is appropriate to do such.
Such other knowledge, skills, and abilities as are necessary in connection with additionally assigned duties.
The Associate must have demonstrated instruction and facilitation experience along with the ability to lead.

Nice To Haves

Knowledge of Raymond Product lines preferred.

Responsibilities

Effectively analyzes problem situations pertaining to breakdowns of customer equipment and recommends action necessary to correct situation to customer.
Exhibits a professional demeanor, promotes goodwill between the company and customers by providing a superior level of customer service.
Observes, analyzes, and determines corrective course of action for service and repair of customer equipment.
Performs necessary repairs to correct analyzed situations in a professional and productive manner.
Performs scheduled maintenance on equipment for contracted customers according to Carolina Handling Scheduled
Maintenance policies and procedures and proactively addresses needed repairs with Customer.
Prepares necessary documentation relating to each service call in a neat and accurate manner.
Follows safety rules and ensures that hazardous waste is disposed of properly.
Accounts for 100% of paid time.
Conduct training needs assessments; Schedule and administer training curriculum; monitor progress toward set goals
Evaluate training needs by conducting a needs analysis and develop course material, plan and conduct training classes within an established budget based on the information obtained.
All other duties as assigned or required.

Benefits

Medical, Dental and Vision Insurance, Prescription Drug Plan.
Company-paid Disability, Life and AD&D Insurance; 401(k) plan with company match and profit sharing; Flexible Spending Accounts, Health Savings Account, and Dependent Care Account.
Critical Illness, Legal Services, Identity Theft Protection, and Pet Insurance.
Paid Time Off, Employee Assistance Program, Tuition Reimbursement, Milestone & Anniversary Gifts, Philanthropy/ Corporate Contributions, Associate Giving Fund, and Discount Programs.
Company-Provided Vehicle: Field technicians will receive a take-home Service Van, including fuel card and maintenance coverage, equipped with a wide range of tools, equipment, parts, and supplies.
Comprehensive Tool Kit: Each technician is equipped with a comprehensive tool kit containing all the essential tools, equipment and safety gear required for their specific role.
Annual Uniform & Boot Allowance
Growth and Development: Our comprehensive training programs, both in the classroom and in the shop, are designed to equip technicians with the skills and knowledge they need to excel in their roles and stay ahead in the ever-evolving industry.
Paid On the Job Training
Opportunity for Increased Income: With uncapped overtime hours, there's no limit to how much you can earn.
Career Growth and Advancement: With opportunities for internal mobility, mentorship programs, and leadership development initiatives, you can take your career to the next level with us.
Company-sponsored social events and team-building activities.
Employee recognition program