Field Service Technician/Mechanic

The Raymond Corporation•Macon, GA

46d•Onsite

About The Position

Carolina Handling, a privately held company est. in 1966, is the exclusive Raymond Solutions and Support Center in the Southeast, specifically in NC, SC, GA, AL, and the upper panhandle of FL. We are truly a single-source provider for intralogistics expertise, offering proven capabilities in the following areas: New & Used Lift Trucks Fleet Optimization Fleet Service Warehouse Automation, and Training If you're ready to make a difference in a company that relies on and appreciates your unique talents, you're in the right place. Our Field Technicians are a big reason why we have such an outstanding reputation in the material handling industry. Along with expertly servicing lift trucks and vehicles, Carolina Handling Technicians are often the main point of contact for our customers. That's why we put so much into the hiring, training and continued development of our technicians in the field. Whether you're an experienced mechanic or simply interested in changing career paths, we can help you to reach the next level. WHAT YOU'LL DO To troubleshoot electro-mechanical problems, installations, and perform unscheduled repairs and scheduled maintenance on equipment based on customer demand and need. To provide complete customer satisfaction in a polite and professional manner while working in a Team environment. Effectively analyzes problem situations pertaining to breakdowns of customer equipment and recommends action necessary to correct the situation to customer. Exhibits a professional demeanor, promotes goodwill between the company and customers by providing a superior level of customer service. Performs necessary repairs to correct analyzed situations in a professional and productive manner. Performs scheduled maintenance on equipment for contracted customers according to Carolina Handling Scheduled Maintenance policies and procedures and proactively addresses needed repairs with customer Mains parts and supplies inventory in service van and maintain van service Responsible for following customer's safety and housekeeping guidelines when performing repairs at customer site. Performs other duties as assigned. Don't meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Carolina Handling we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!

Requirements

Need to maintain a valid driver license
Ability to communicate effectively with customers, management and co-workers.
Ability to maintain a good understanding of industry innovations and product availability in order to make recommendations based on customer need.
Ability to safely operate drills, grinders, presses, forklift, hoists, overhead cranes and personal hand tools.

Nice To Haves

Preferred one to three years mechanical, electrical and hydraulic experience in a similar environment or equivalent in college or vocational education.
Ability to draw upon available support resources from within the company and recognize when it is appropriate to do such.

Responsibilities

To troubleshoot electro-mechanical problems, installations, and perform unscheduled repairs and scheduled maintenance on equipment based on customer demand and need.
To provide complete customer satisfaction in a polite and professional manner while working in a Team environment.
Effectively analyzes problem situations pertaining to breakdowns of customer equipment and recommends action necessary to correct the situation to customer.
Exhibits a professional demeanor, promotes goodwill between the company and customers by providing a superior level of customer service.
Performs necessary repairs to correct analyzed situations in a professional and productive manner.
Performs scheduled maintenance on equipment for contracted customers according to Carolina Handling Scheduled Maintenance policies and procedures and proactively addresses needed repairs with customer
Maintains parts and supplies inventory in service van and maintain van service
Responsible for following customer's safety and housekeeping guidelines when performing repairs at customer site.
Performs other duties as assigned.