Field Service Technician - Marine & Ports

ABB • San Diego, CA

392d • $49,400 - $91,600

About The Position

The Field Service Technician - Marine & Ports at ABB is responsible for providing onsite support for troubleshooting and maintaining Optical Character Recognition systems. This role requires a deep understanding of client installations, technical architecture, and system interfaces. The technician will perform maintenance, document tasks, and ensure quality customer support while contributing to the Process Automation Marine & Ports division.

Requirements

• High School Diploma or GED with a minimum of 5 years of professional work experience; OR an Associate's Degree with a minimum of 3 years of professional work experience; OR a Bachelor's Degree with a minimum of 1 year of professional work experience.
• Experience in Electrical Installation, Electronics, Instrumentation, Service and Maintenance, Project Management Installation and Commissioning.
• Ability to climb ladders or stairs to reach equipment and lift up to 40lbs, with heights up to 200 feet.
• Commitment to excellence, effective communication, problem-solving, teamwork, technical orientation, analytical skills, customer orientation, and a professional attitude.
• Valid legal driver's license.

Nice To Haves

• Experience with Optical Character Recognition systems.
• Familiarity with Salesforce or similar ticketing systems.

Responsibilities

• Provide onsite support to troubleshoot system hardware, software, and network incidents when remote resolution is unsuccessful.
• Perform quarterly onsite maintenance and cleaning of equipment, documenting all tasks in the ticketing system (Salesforce).
• Provide quality customer support in response to system alerts, customer phone calls, and emails.
• Monitor automated tracking and alert systems, updating the trouble ticketing system as necessary.
• Timely escalation of high-priority network/infrastructure problems and work with next-level support toward resolution.
• Provide backup support for San Diego CSC to maintain full support coverage.
• Maintain accurate logs/inventory of all software and hardware.
• Effectively communicate customer issues and concerns to internal staff members.
• Maintain working knowledge of products and/or services.
• Prepare reports and correspondence as needed.

Benefits

• Competitive salary range of $49,400 - $91,600 annually.
• Opportunities for professional development and training.
• Supportive work environment focused on diversity and inclusion.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED