Field Service Technician- Locator

WOW! Internet, Cable & Phone • Charleston, SC

96d

About The Position

The primary responsibility of this position is to use a metallic cable coding locating device to identify existing plans. As trained, the individual will install and repair broadband communication systems in compliance with company technical standards from the consumer device to the exterior tap location.

Requirements

• Able to present technical information to a non-technical audience.
• Able to work independently.
• Able to accurately measure distances using tapes and other measuring devices.
• Able to use assigned testing equipment including but not limited to underground locator and TDR.
• Able to operate office equipment, fax, copier, etc.
• Able to handle escalations and time-critical issues.
• Able to read street maps and system prints.
• Able to work flexible hours as required, including evenings, weekends, and on-call shifts.
• Must have a valid driver's license and good driving record.

Responsibilities

• Prioritizes and completes locating work in a timely fashion, consistent with WOW’s or contractor’s scheduling requirements.
• Reads maps and system prints to determine where located jobs will be completed.
• Communicates work inquiries and work results in a timely fashion (usually by e-mail) with supervisor, contractor, or other relevant parties.
• Assures system security by terminating unused ports and tag drops and locking pedestals.
• Takes voltage measurements.
• Understands/applies FCC and NESC technical standards.
• Identifies and reports all incidents of noncompliance (FCC, NESC, OSHA, and WOW standards).
• Completes all tasks to WOW! quality standards.
• Maintains professional appearance and behavior at all times.
• Maintains excellent attendance.
• Maintains motor vehicle in proper working order per company policy, including equipment & toll inventory, vehicle security, and vehicle maintenance.
• Trains employees.
• Attends to other duties as assigned.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees