Field Service Technician- Locator

WOW! Internet, Cable & Phone•Livonia, MI

About The Position

Primary responsibility is using metallic cable coding locating device to identify existing plan. As trained, installs and repairs broadband communication system in compliance with company technical standards from consumer device to exterior tap location.

Requirements

Able to present technical information to a non-technical audience
Able to work independently
Able to accurately measure distances using tapes and other measure devices
Able to use assigned testing equipment including but not limited to underground locator and TDR
Able to operate office equipment, fax, copier, etc
Able to handle escalations and time-critical issues
Able to read street maps and system prints
Able to work flexible hours as required, including evenings, weekends and on-call shifts
Must have a valid drivers license and good driving record
Position requires a high school diploma or GED
Basic computer skills; internet and email are required
Ability to work while standing most of the time
Ability to walk or work over all types of terrain, in all types of weather
Ability to carry tools and equipment
Ability to work in tight spaces while bending, twisting and reaching
Ability to carry, climb, and operate extension ladder (approx 28 feet and 75 lbs)
Ability to differentiate between different sizes and colors wires
Ability to perform work in elevated places (i.e., roofs, and utility poles)
Ability to use drills, hammers, wrenches, screwdrivers and other hand tools
Ability to work with small components
Ability to use close vision, peripheral vision and adjust focus
Ability to work in poorly vented areas, such as attics, in extreme temperatures
Ability to move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and grasp
Ability to life up to 90 pounds
Ability to operate computer and test equipment
Ability to work safely near power lines and electrical equipment
Ability to drive company vehicles in a safe manner

Responsibilities

Prioritizes and completes locating work in timely fashion, consistent with WOW’s or contractor’s scheduling requirements
Reads maps and system prints to determine where located jobs will be completed
Communicates work inquiries and work results in timely fashion (usually by e-mail) with supervisor, contractor or other relevant parties
Assures system security by terminating unused ports and tag drops and locking pedestals
Takes voltage measurements
Understands/applies FCC and NESC technical standards
Identifies and reports all incidents of noncompliance (FCC, NESC, OSHA, and WOW standards)
Completes all tasks to WOW! quality standards
Maintains professional appearance and behavior at all times
Maintains excellent attendance
Maintains motor vehicle in proper working order per company policy, including equipment & toll inventory, vehicle security and vehicle maintenance
Trains employees
Attends to other duties as assigned