About the position
Bobst North America named to Forbes Best Midsize Employers List 3 years in a row! Do you want to be a part of a Global organization within the packaging industry? Did you know that around half of the packaging used today has been touched by a BOBST machine? BOBST is one of the world's leading suppliers of equipment and services to packaging and label manufacturers in the folding carton, corrugated board and flexible materials industries. Join our highly qualified staff and together, let's shape the future of the packaging world. At BOBST we put customer service at the heart of everything we do, and we are looking for a new team member to join us to provide world class service for world class machines! We are seeking an experienced Field Service Technician (FST), Mechanical Process expert for the corrugated board, Litho-laminating product line. The FST provides timely and efficient machine repairs and installations primarily for customers in the corrugated board, Litho-laminating product line. This individual will serve as the front-line representative for the BOBST product range. 90% TRAVEL REQUIRED - Candidates must have flexibility to travel extensively throughout US and Canada. Ideal candidate located within 1 hour from a major international airport. The FST is at the core of an extensive support network of service personnel worldwide. This trusted advisor is the key customer representative, responsible for confirming, clarifying, and meeting the customers' expectations at every stage of contact and on every service, project relating to our machines. The FST possesses a strong background in the principles of electrical and mechanical engineering. They think logically and enjoy solving problems with creativity, diligence and above all else, focus on excellent customer service.
Responsibilities
- Machine Service (electrical & mechanical), including the repair and installation of new machines
- Relocation of existing equipment
- Customer training
- Preventative maintenance
- Ordering parts necessary to perform installations and repair
- Troubleshooting problems and proactively recommend the necessary service and maintenance programs
Requirements
- Minimum 5 years' experience in the packaging industry or finishing converting industry working as a mechanic operating litho-laminator line (Asitrade) equipment
- Background in mechanical engineering
- Diagnosing faults and make recommendations in customer environment on the process of production
- Perform Maintenance Plus inspections
- Strong knowledge of mechanic assemblies
- Strong analysis skills and attention to detail
- Independent, responsible work style
- Strong communication and interpersonal skills
- Ability to multi-task in a dynamic environment
- Fluency with metric system
Nice-to-haves
- Fluent in Spanish and/or French
