Field Service Technician Level II - Toledo, Ohio

K Group Companies•Toledo, OH

About The Position

Field Service Technician Level II Overview: We are seeking a dedicated Field Service Technician II to join our team and serve our clients in the Toledo, Ohio area! The Field Service Technician Level II will not only carry out the essential responsibilities expected of a Level 1 installer but will also demonstrate advanced skills, training, certifications, and leadership abilities necessary to lead installation teams effectively. The role will encompass expertly configuring and programming a wide range of devices and management platforms, overseeing system commissioning, and delivering comprehensive customer training at a basic operations level. The multifaceted position is pivotal in ensuring the seamless execution of installations and maintaining high standards of customer satisfaction. About K Group Companies K Group is a locally owned and operated technology service provider that was established in Grand Rapids, MI in 1980. We proudly serve clients across the United States, while remaining especially focused on our home state of Michigan. Our expertise spans a wide spectrum of technologies and services, ensuring that we deliver exceptional solutions at the highest level of quality. Rooted in principles of excellence and creativity, our culture is dedicated to fostering collaboration, innovation, and inclusivity. Why Work Here? âGreat, focused, team environment.â For more than 40 years, K Group Companies has been one of West Michiganâs premier technology providers. From Managed IT services to physical security integration, our team has established itself as a known, trusted advisor to our community. As a local, 3rd generation family-owned business, we pride ourselves in reliable, intentional, and committed relationships with our customers â and each other! Whether we are helping customers secure their environment, beating each other at Mario Kart in our Team Zone arcade, or grabbing lunch at our local BBQ restaurant, we delight in collaboration and making a difference as a team. We truly believe that we are better together!

Requirements

Minimum 2 years with a previous construction trade
Advance knowledge of electricity (high and/or low voltage)
Hands-on/field experience from previous work experience
Basic telecommunication knowledge (TCP/IP, general networking, computers, VoIP, etc.)
Ability to identify and use common low voltage cabling
Possesses and maintains a working knowledge of basic IT networking, configurations and IP addressing
Ability to read architectural drawings
Team management/supervisor experience
Previous experience completing projects within scope
Previous experience with service ticketing processes
Any previous knowledge in fire, CCTV, intrusion, emergency nurse call systems
Excellent communication skills
Must have valid US Driverâs license

Responsibilities

Execute all Level I installer roles and responsibilities, following our comprehensive documentation to uphold the highest standards of installation and service
Demonstrate exceptional organizational skills in handling project and service tickets, ensuring streamlined interaction and prompt updates in alignment with assignments
Exhibit a deep understanding of project scopes and service expectations taking full accountability for assigned tasks, and consistently delivering outstanding results
Assume leadership responsibilities by delegating tasks within the teamâs capabilities, fostering a collaborative environment that encourages growth and productivity
When leading a team, mentor Level 1 installers, maintaining high standards, and actively seeking their feedback for continuous improvement
Establish and maintain regular and effective communication channels with Project Delivery Coordinators, Project Managers, and customers as needed, ensuring seamless project execution
Showcase expertise in working with nurse call systems, card access systems, and video surveillance products, contributing to the successful implementation of diverse projects
Purse ongoing professional development opportunities, with a particular focus on leadership and communication skills, to further enhance contribution to the team
Skillfully perform Factory Authorized Testing (FAT) of products before installation, ensuring all systems meet the highest quality and performance standards
Demonstrate proficiency in system configuration and the successful commissioning of systems, providing clients with reliable and fully operational solutions
Embrace the flexibility of the role by willingly accepting additional job duties that may be assigned in the course of our business operations, further enriching the dynamics of this job description