Field Service Technician (Level 2)

Pepsico • MD

94d • $28

About The Position

A skilled position responsible for installation, set up, repair and ongoing maintenance of vending, cooling and/or fountain, ice and frozen beverage equipment at customer accounts. Diagnoses equipment problems, uses judgment to determine how to best repair or replace. Position works independently and has frequent customer contact.

Requirements

• 18 years or older
• 21 years or older if Valid U.S. CDL Required
• Ability to communicate effectively in English if CDL required
• CDL license with Non-Excepted Interstate Status (if applicable)
• Pass DOT Physical and DOT Road-test if required
• Adhere to DOT Regulations

Nice To Haves

• Working with mechanical systems (e.g., knowing mechanical concepts, troubleshooting and repairing appliances, performing basic household repair in plumbing, circuits, fuses, and electrical components, operating hand tools and power tools, etc.)
• Serving customers (e.g., resolving customer issues, ensuring appropriate communication with store managers, following up on customer requests, etc.)
• Working with basic refrigeration systems (e.g., understanding refrigeration cycle, Freon, compressors, evaporators, condensers, etc.)
• Working with electrical systems (e.g., understanding flow, wiring, outlets, etc.)
• Working with plumbing (e.g., working with drains, water supply, ice makers, shut-off valves, sweating copper, filtration systems, etc.)
• Equipment installation (e.g., HVAC, refrigeration, auto, copiers, fountain products, etc.)

Responsibilities

• Repair and perform preventative maintenance on marketing equipment
• Unload and reload with products as necessary
• Repair and maintain sealed refrigeration systems
• Complete all refrigerant documentation in accordance with EPA regulations
• Educate customers on basic equipment repair and upkeep procedures
• Install equipment by making holes and route lines to connect products to dispensing unit, connecting water and gas supply and finding drains for units with ice
• Fill installed equipment and adjust to proper mixture
• Drive to location, evaluate situation and perform necessary work (may include plumbing, electricity, refrigeration, carpentry)
• Collect accurate and complete equipment and customer information
• Remove old parts and replace with new parts
• Maintain parts inventory on service truck
• Establish positive relationship with contacts at service calls
• After each call, complete documentation on e-pad
• Transport miscellaneous items (e.g., compressors for repair/scrap, cardboard for recycle, etc.)
• Follow all safety requirements, regulations, and processes
• Follow all driving rules and regulations when operating company vehicle
• Maintain OEM Certifications
• Regular, reliable, predictable attendance

Benefits

• Paid time off which could include vacation, sick, bereavement, and jury duty leave, and company holidays
• Comprehensive benefits package including Medical, Dental, Vision, Disability, Health and Dependent Care Reimbursement Accounts, Employee Assistance Programs (EAP), Insurance (Accident, Group Legal, Life), and defined contribution retirement plans

What This Job Offers

• Number of Employees: 5,001-10,000 employees