Field Service Technician Level 2

Busch•East Windsor, CT

3d•Hybrid

About The Position

VESCO, a Busch Vacuum Solutions company, is a leading manufacturer of vacuum furnaces, vacuum pumps, compressors, and blowers for use in industries such as semiconductor manufacturing, food processing, metallurgy, biomedical, and material handling. VESCO has an immediate direct-hire opportunity for a Field Service Technician 2 based out of East Windsor, Connecticut! This position requires reporting to our service center and up to 100% travel within the service region, the amount of overnight travel may be extensive but is variable. The Field Service Technician 2 installs, inspects, troubleshoots, and maintains the company's vacuum pumps, vacuum furnaces, hot zones, heat exchangers and systems at end-user customer locations and will assist in providing training to other field service team members. We are looking for autonomous, detail-oriented people who are experienced in providing outstanding field service in dynamic environments. Qualified individuals should apply NOW for an opportunity to find out why VESCO is an amazing place to work!

Requirements

3-5 years of experience with basic rotational mechanical equipment, pumps, compressors, and blowers, in an Industrial or Technical equipment field service-related position: Preferred
Mechanical aptitude: Required
Electrical knowledge: Preferred
Equipment leak detection: Preferred
Equipment calibration: Preferred
Computer Skills: Basic knowledge and use of a laptop, basic applications, Microsoft applications such as Office and Excel: Required
Certifications & Licenses: Must maintain a valid Driver's license that meets Busch insurance standards
Detail and safety-oriented
Outstanding customer service skills, including relationship building and good salesmanship skills
The ability to handle dynamic working environments and manage difficult situations
Excellent oral and written English communication skills
Ability to work well independently and with a team
Outstanding critical thinking and problem-solving skills
Ability and willingness to pass a 9-panel drug screen, 7-year criminal history check
Must pass respirator fit test (annual retesting required)
Must be willing to maintain facial hair to a minimum for respirator fitment
Must be willing and able to utilize all required PPE
This is a hybrid position. Must be willing to report to our local service center and able to travel extensively within the region to service equipment at customer sites.
Must be eligible to work in the US without sponsorship; Busch does not sponsor.

Responsibilities

Perform field service preventive maintenance work and advanced field service repair, including modifications to equipment at the customer site
Perform equipment health check: check base pressure, pumping speed, and test other vital components to ensure optimal performance
Conduct warranty evaluations and submit all warranty-related service reports and documentation
Perform on-site equipment startup and operator training
Fulfill field service safety requirements including safety training, safety certifications, and maintain safety equipment/tooling as instructed
Relay customer issues, problems, and complaints to Service Manager and/or Technical Support Team; expediting critical issues as deemed necessary
Accurate completion and submission of all necessary documentation and reports for assigned field activities, utilizing Busch-approved programs and software within the timeline set forth by management
Relay pricing information on parts, service support, or new equipment to customers when requested
Develop mutually beneficial business relationships with end-user customers to maintain, grow and promote the company after sale parts, products, and service(s) business
Be able to travel to customer site on short notice (as required)

Benefits

VESCO, a Busch Vacuum company, offers an attractive benefits package, which includes medical, dental, vision, EAP, tuition reimbursement, Legal Plan, 401K, PTO, and more!
Opportunity for growth and advancement via on-the-job training, paid training/certifications, tuition reimbursement, and opportunities for advancement within the company. VESCO values promoting from within!

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