Field Service Technician (Level 1)

PepsiCo • Harrisburg, PA

114d • $29

About The Position

This is an entry-level skilled position focused on training and skill development. The position is responsible for the installation, setup, repair, and ongoing maintenance of vending, cooling, and/or fountain equipment at customer accounts. The role involves diagnosing equipment problems and using judgment to determine the best repair or replacement methods. The position requires independent work and frequent customer contact. Candidates must pass Pepsi Pro certification within the required timeframe. Physical demands include lifting, carrying, pulling, and/or moving between 20 and 45 pounds repeatedly throughout the workday, as well as kneeling, squatting, crouching, crawling, and bending when making repairs, often in low places. The position may also require moving vending machines weighing 800-1200 pounds.

Requirements

• Must be 18 years or older
• Must be 21 years or older if a valid U.S. CDL is required
• CDL license with Non-Excepted Interstate Status (if applicable)
• Pass DOT Physical and DOT Road-test if required
• Adhere to DOT Regulations
• Ability to communicate effectively in English if CDL is required

Nice To Haves

• Experience working with mechanical systems (e.g., troubleshooting and repairing appliances, performing basic household repairs in plumbing, circuits, fuses, and electrical components)
• Experience serving customers (e.g., resolving customer issues, ensuring appropriate communication with store managers)
• Experience working with basic refrigeration systems (e.g., understanding refrigeration cycle, Freon, compressors, evaporators, condensers)
• Experience working with electrical systems (e.g., understanding flow, wiring, outlets)
• Experience working with plumbing (e.g., working with drains, water supply, ice makers, shut-off valves)
• Experience with equipment installation (e.g., HVAC, refrigeration, auto, copiers, fountain products)

Responsibilities

• Repair and perform preventative maintenance on marketing equipment
• Unload and reload with products as necessary
• Educate customers on basic equipment repair and upkeep procedures
• Install equipment by making holes and routing lines to connect products to dispensing units, connecting water and gas supply, and finding drains for units with ice
• Fill installed equipment and adjust to proper mixture
• Drive to location, evaluate situation, and perform necessary work (may include plumbing, electricity, refrigeration, carpentry)
• Collect accurate and complete equipment and customer information
• Remove old parts and replace with new parts
• Maintain parts inventory on service truck
• Establish positive relationships with contacts at service calls
• Complete documentation on e-pad after each call
• Transport miscellaneous items (e.g., compressors for repair/scrap, cardboard for recycle, etc.)
• Follow all safety requirements, regulations, and processes
• Follow all driving rules and regulations when operating company vehicle
• Complete all job role training modules (Pepsi Pro training)
• Build competence and skill in diagnosis and repair of beverage industry equipment
• Maintain regular, reliable, and predictable attendance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food Manufacturing
• Education Level: No Education Listed