Field Service Technician - IVA III

Setpoint Integrated Solutions•Baton Rouge, LA

About The Position

A Field Service Technician – IVA III will be skilled and understand the purpose and principles of operating gate, globe, and check valves. In this role, you will be responsible for installation, connection, servicing, testing, adjustment, repair, maintenance, removal, troubleshooting, inspection, and replacement of GGC style valves. Responsibilities: All additional job responsibilities of a Field Service Technician - IVA I & II Support Field Service Technician - IVA I & II employees through mentoring and on- the-job (OJT) training Performs final quality inspection of valve and/or equipment Potentially assume role as Field Supervisor Extensive Knowledge of applicable code requirements Fundamental selling skills Performs repair, service, maintenance, and assembly operations while maintaining safety and quality as a top priority in and around mechanical, industrial and electrical equipment Demonstrates sound judgment with the ability to make decisions and corrections when problems are identified or detected when servicing valves in the field Ensures all products repaired/assembled meet the quality standards in accordance with procedures, engineering specifications, drawings, and work instructions Performs functional tests as required Collects data and documents and prepares detailed reports for customer review, billing records, and expense reporting Assumes responsibility and handles multiple tasks under potentially stressful and hazardous conditions Adheres to all policies and procedures Practices safe work habits to ensure an injury free environment Uses physical force to lift, push, pull, and hold equipment and tools Climbs and works at various heights, sometimes working in a standing, sitting, lying down, crouched, or kneeling position Routinely reacts to visual, aural, and other signals, including alarms and instructions, and is required to visually inspect work Be on the job and available to work overtime, at times for extended periods of time based on seasonal customer demands Operate motor vehicle, as required Attend job and safety training, as necessary or required Any job duties as assigned by supervisor or manager

Requirements

Meets all IVA Technician I & II qualifications and requirements
Proficient in IVA Technician I & II responsibilities
Successful completion of all applicable Quality Standardization Procedures
Completed QC assessment
Experienced trainer of IVA Technicians Level I & II
Working knowledge and proficiency of leading manufacturer GGC valve lines
Basic OSHA and TWIC card (TWIC, only if required)
Ability to manage multiple tasks within a fast-paced environment
Ability to manage people
Ability to effectively communicate with all levels of management, customers and other employees
Ability to prepare detailed reports and correspondence that are clear and intelligible
Demonstrated “can do” attitude and excellent customer service skills
Customer driven/focused
Team oriented and willing to lead others
High energy, detail oriented
Ability to read and interpret documents such as master schedule, safety rules, operating instructions, drawings/prints and procedure manuals
Sound judgment with the ability to make decisions and corrections when problems are detected
Ability to work independently and/or in team assignments
Strong safety record and knowledge of safety rules and practices
Ability and willingness to work overtime as needed to support customer requirements and seasonal business volume
Strong history of dependability and reliability
Works mostly autonomously with little supervision
Must be able to travel and have a clear driving record in accordance with company driving guidelines
Clear background check and drug/alcohol screening
Willing and able to lift and work with personal protective equipment, including emergency breathing apparatus
Lifting: up to 50 pounds
Adjusting or moving objects up to 50 pounds in all directions 
Lift and carry: 50 pounds for 100 feet
Bending, stooping, walking and climbing stairs
Able to pass periodic medical evaluations and respirator fit tests to ensure continued compliance with OSHA standards.
Ascending or descending ladders, stairs, scaffolding, ramps 
Moving self in different positions to accomplish tasks in various environments including tight and confined spaces 
Remaining in a stationary position, often standing or sitting for prolonged periods 
Moving about to accomplish tasks or moving from one worksite to another 
Communicating with others to exchange information 
Repeating motions that may include the wrists, hands and/or fingers 
Operating machinery and/or power tools 
Operating motor vehicles or heavy equipment 
Assessing the accuracy, neatness, and thoroughness of the work assigned
Required physical ability if mandated by customer or regulatory requirements

Nice To Haves

HS Education or GED Equivalent a plus
Associates degree preferred
5 or more years of industry experience
Minimum of 3 to 5 years of gate, globe, and check valve experience
Previous experience operating machine equipment

Responsibilities

All additional job responsibilities of a Field Service Technician - IVA I & II
Support Field Service Technician - IVA I & II employees through mentoring and on- the-job (OJT) training
Performs final quality inspection of valve and/or equipment
Potentially assume role as Field Supervisor
Extensive Knowledge of applicable code requirements
Fundamental selling skills
Performs repair, service, maintenance, and assembly operations while maintaining safety and quality as a top priority in and around mechanical, industrial and electrical equipment
Demonstrates sound judgment with the ability to make decisions and corrections when problems are identified or detected when servicing valves in the field
Ensures all products repaired/assembled meet the quality standards in accordance with procedures, engineering specifications, drawings, and work instructions
Performs functional tests as required
Collects data and documents and prepares detailed reports for customer review, billing records, and expense reporting
Assumes responsibility and handles multiple tasks under potentially stressful and hazardous conditions
Adheres to all policies and procedures
Practices safe work habits to ensure an injury free environment
Uses physical force to lift, push, pull, and hold equipment and tools
Climbs and works at various heights, sometimes working in a standing, sitting, lying down, crouched, or kneeling position
Routinely reacts to visual, aural, and other signals, including alarms and instructions, and is required to visually inspect work
Be on the job and available to work overtime, at times for extended periods of time based on seasonal customer demands
Operate motor vehicle, as required
Attend job and safety training, as necessary or required
Any job duties as assigned by supervisor or manager