Field Service Technician IV - Production Equipment

Canon Careers • Waukesha, WI

1d • $22 - $31 • Onsite

About The Position

About the Role Solving a problem is your specialty. Acquiring and retaining the required knowledge to troubleshoot an issue is your talent. Sound familiar? If you’re an operational, maintenance, and networking whiz who thrives in a dynamic 24/7 environment, we want to get to know you. Canon USA, a leader in technology, solutions, and services, is searching for a Field Service Technician IV to provide the highest level of support—in accordance with Services and Parts Standards— to our valued customers with extensive product knowledge and technical expertise of Canon-supported products. Your Impact We’re actively seeking an expert to: - Diagnose mechanical, software, network, and system failures, using established procedures. - Service and repair designated equipment to Canon standards and specifications. - Prepare reports for analysis of product failure trends and service ability issues with necessary supported documentation, ensuring accurate information and recordkeeping. - Help meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance. - Diligently maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned, while also providing direction to less senior engineers. - Provide solutions of escalated technical and/or customer service-related problem areas for any territory requested. - Maintain complete working knowledge and aptitude of multiple product lines at the expert level. This includes all aspects of troubleshooting and diagnostics. This level is the final comprehensive tier to include workflow analysis, customer relations, and, ultimately, customer satisfaction and retention. About You: The Skills & Expertise You Bring Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. We’re looking for a dedicated individual with:

Requirements

• Typically requires general education and/or vocational training plus 4 to 6 years of related experience.
• An Associate’s degree in electronics or electrical engineering capacity from an accredited college or technical school or equivalent experience preferred.
• Direct experience working as a field technician.
• The capacity to meet or exceed minimum performance standards for productive technical quality and customer satisfaction for assigned territory.
• The ability to travel (valid driver's license and acceptable driving record necessary).
• The capability to excel in a 24/7 environment, while performing shift work and on-call rotations.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

Responsibilities

• Diagnose mechanical, software, network, and system failures, using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Prepare reports for analysis of product failure trends and service ability issues with necessary supported documentation, ensuring accurate information and recordkeeping.
• Help meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
• Diligently maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned, while also providing direction to less senior engineers.
• Provide solutions of escalated technical and/or customer service-related problem areas for any territory requested.
• Maintain complete working knowledge and aptitude of multiple product lines at the expert level. This includes all aspects of troubleshooting and diagnostics. This level is the final comprehensive tier to include workflow analysis, customer relations, and, ultimately, customer satisfaction and retention.

Benefits

• Employee referral bonus
• Employee discounts
• “Dress for Your Day” attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag!
• Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees