Field Service Technician (Installation) | Network Solutions

CBIZ, Inc. • KS

100d

About The Position

CBIZ, Inc. is a leading professional services advisor to middle market businesses and organizations nationwide. With unmatched industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers forward-thinking insights and actionable solutions to help clients anticipate what's next and discover new ways to accelerate growth. CBIZ has more than 10,000 team members across more than 160 locations in 22 major markets coast to coast. CBIZ strives to be our team members’ employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers.

Requirements

• Associate degree from accredited college or technical school or five or more years IT and/or field service experience OR one year as a Field Service Technician with CBIZ Network Solutions.
• Maintain high speed internet access.
• Maintain residence in assigned territory.
• Carry a company issued cell phone and respond when called upon.
• Able to use all related computer hardware and software.
• Able to use job-related hand held tools.
• Able to lift and/or move up to 100+ pounds of equipment.
• Must have good communications skills.

Nice To Haves

• Work autonomously to complete all maintenance, project and IMAC calls efficiently and timely.
• Responsible for troubleshooting, repairing and upgrading all electronic voice, data and AV hardware including network equipment, desktop terminals, monitors, printers, telephony equipment and cabling including terminations.
• Provide back-up coverage for service areas as required.
• Occasionally monitor/review ticket queue and assume ownership of all tickets in assigned area when not on a dispatch and following completion of each dispatch.
• Coordinate ETA's that reflect the client's desired time for all maintenance, project and IMAC activities.
• Regular travel to client locations which may include air travel or driving a motor vehicle.

Responsibilities

• Travel to client locations to perform installation of Edward Jones branch offices, including set-up of all equipment (including but not limited to computers, printers, cabling and telephone systems) and management of entire set up process.
• Manage on-site installation process, including leading fellow Field Service Technicians and overseeing contractors.
• Accurately track and account for all work time in assigned tasks and in on-line utilization module, and document ticket status including resolution details.
• Follow proper escalation procedures to ensure all activities are addressed in a timely manner.
• Responsible for compliance with all Asset Management protocols including timely completion of necessary asset movement, proper packaging and shipping of all equipment being returned, and maintenance of a complete and up to date shipping log.
• Provide technical support to client in a timely manner with little or no disruption to daily customer operations.
• Train client on all new technologies and hardware.
• Responsible for completing all required inventory activities related to company vehicles and branch locations to ensure all tools and parts are ready for use at client site.
• Responsible to review and follow current documentation and processes.
• Schedule and complete all van maintenance in accordance with manufacturer and CBIZ Network Solutions specifications.
• Responsible for troubleshooting, repairing, and upgrading all telephony, computing, data, print, network, and AV hardware including but not limited to routing hardware, computers, laptops, monitors, printers, and telephony equipment.
• Install, maintain, and repair cabling in various commercial buildings. Provide cable management at end user and network equipment locations.
• Legally operate a company vehicle and follow through with requirements set forth in the company's driver handbook.
• Provide excellent customer service at all times.
• Performs related and project work as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees