Field Service Technician - Industrial Weighing Products

About the position

The individual is responsible for performing calibration and preventative maintenance (PM) on basic industrial weighing equipment (e.g. floor and bench scales) without assistance, within the respective Business Area. May be required to assist others on installations, projects and/or repairs as necessary. Must be willing to attain and maintain a Class B CDL if you do not already have this certification.

Responsibilities

• Performs basic end user training.
• Performs calibrations and preventative maintenance duties according to METTLER TOLEDO procedures and customer requirements.
• Ensures company vehicle is serviced and maintained according to fleet requirements and policies.
• Is proactive in promoting and selling service and products.
• Submitting sales leads at a level commensurate with experience is required.
• Ensures compliance with all company and customer safety and quality policies and procedures.
• Works to ensure customer uptime requirements are met and that all work assignments are completed on time.
• Accurately completes and submits all required paperwork on a daily basis via company issued Laptop PC in a professional manner.
• Maintains a close professional relationship with external/internal customers, sales, technicians and other leaders.
• Works to ensure an atmosphere of collaboration and teamwork with field and service support colleagues.
• Must comply with the Company Fleet policy.
• Accurately submits Weights & Measures paperwork to state/county in a timely manner.
• All other duties as assigned.

Requirements

• A valid driver's license.
• Minimum of a High School Diploma or GED or 5 years relevant experience and an aptitude in the areas of Engineering, Electronics, Instrumentation, Technology or Computer Science or equivalent education and experience in a technical support role, technical troubleshooting or technical installation of electronics or electromechanical technology.
• Associate's degree (AA) with a technical major or equivalent from a two-year College is preferred.
• Customer facing or field service experience preferred. Commercial experience desired.
• Basic understanding of electrical and mechanical repair philosophies including: basic understanding of PC networking & software configuration.
• 1 - 3 years electro/mechanical repair or weighing industry experience.
• The ability to obtain and maintain a CDL and Weights and Measures license in the service area for continued employment.
• Demonstrated skill in the use of Microsoft Office products including Word, Excel and Outlook.
• The capability of learning proprietary software and be able to review and update information using METTLER TOLEDO programs.
• The ability to travel overnight, which may be up to 10% on avg.; but could be as high as 25% depending on business needs.
• Residence within the service territory.
• The ability to work overtime in the range of 10 - 15% on average, but may be as high as 25% in a given time period.
• Willingness to be exposed to hazards in the work site including, but not limited to, chemicals and solvents, vehicle traffic and machinery & moving parts.
• Willingness to wear special protective equipment and clothing when required.
• This position is considered safety sensitive and is subject to drug testing permitted by law.

Nice-to-haves

• Experience in the weighing industry.

Benefits

• Medical, dental and vision care coverage.
• 401(k) savings plan with company matching.
• Tuition reimbursement.
• Employee wellness programs.
• Parental and caregiver leave policies.
• Paid time off.
• Flexible spending.
• Short-and long-term disability.
• Basic life insurance.
• Business travel insurance.
• Employee Assistance Program.
• Domestic partner benefits.