Field Service Technician III

PAR Systems•National City, CA

11d•Onsite

About The Position

Field Service Technicians are specialists at supporting our one-of-a-kind solutions. Remaining flexible and adaptable, the Field Service Technician provides our customers top-notch support and frequently travels when called upon. Collaborating with customers, engineers, and senior team members to complete on-site inspections, maintenance, or repair of critical equipment will drive the next phase of your professional development. As a Field Service Technician III your core responsibility will be the maintenance, repair and/or overhaul in the Marine industry and shipyard facilities of Electro-hydraulic equipment manufactured, licensed, or otherwise supported by Jered services in a service or warranty capacity as requested by the customer. In addition you will be instrumental in estimating large and/or highly technical quotations, engineering issues for all product lines, and provide technical assistance via telephone and onsite. Success Criteria: Jered is highly dedicated to quality and expects you to uphold our standards. Boatloads of opportunity for learning some of the most complex systems is at your fingertips. Working with customers and senior technicians will prepare you for the next level. Asking the right questions, paying attention, paying attention to the finest details, and taking actions to resolve issues will be your ticket to career growth. Jered delivers unwavering support and training opportunities to prepare you to handle virtually anything. Soaring to success starts with having experience working with mechanical or heavy industrial equipment. Familiarity with US Navy heavy machinery and reading schematics could accelerate your path to leveling up.

Requirements

High School Diploma or GED
5+ Years of experience in a similar fast-paced environment
Must be able to read, interpret, and mark up blueprints and other technical drawings and material
Must be proficient with computers and computer software (e.g., Microsoft Word, Excel)
Must be able to obtain and maintain security access to military installations, ships, and commercial shipyards and waterfront controlled industrial areas.
Must have excellent written and oral communication skills and strong troubleshooting abilities. Must be able to generate condition reports on troubleshooting efforts
Ability to function within working conditions of a shipyard
Ability to travel on average 50% domestically and internationally and ability to support evening and weekend hours as needed
Valid Driver's License without restriction
US Person

Nice To Haves

Must have a working knowledge of NAVSEA Standard Items and be able to work to NAVSEA work specification (preferred)

Responsibilities

Perform on-site service and warranty functions as requested by the customer and authorized by Jered.
Perform failure analysis on warranty and service calls, using engineering personnel (as necessary) to determine cause of malfunction and/or the validity of a warranty claim, and coordinate with the customer.
Conduct tests of electrical and programmable components, assemblies and systems based on criteria as established by policies and procedures or written test plans; maintains accurate records of test results.
Read and interpret blueprints, specifications, and work instructions and convey requirements of the documents to the craftsmen under supervision when required.
Provide detailed time, trip, and expense reports in a timely manner as required by Jered procedures. Ensure the Managers capture all condition reports to include pricing, and job expenses to include materials, travel and time keeping.
Ensure that all Jered requirements for service and maintenance are complete before leaving the customer’s facility.
Advise the customer of any additional items that may require replacement, repair, or special service, provide advice on spare parts procurement.
Operates required systems and test equipment in a safe manner, following established safety rules, maintains a neat and clean work area, follows established tool and instrument control procedures, and reports any unsafe acts or conditions to his or her immediate supervisor.
Comply with all federal, state and local, safety rules and regulations as per Jered procedures and customer requirements.