Field Service Technician III (50% Travel Required

EnerSys Delaware Inc.•Town of De Witt, NY

1d•Onsite

About The Position

EnerSys is seeking a highly motivated and skilled Field Service Technician III to join their growing Energy Systems team. In this role, the technician will be a technical expert, providing advanced on-site support to valued customers. Responsibilities include the installation, maintenance, repair, and troubleshooting of complex equipment and systems, with a focus on ensuring optimal performance and minimizing downtime. The ideal candidate is a customer-centric individual with a strong technical background, excellent problem-solving skills, and a passion for delivering exceptional service. As a technical expert and team leader, this role provides comprehensive on-site support for EnerSys Battery and Systems products and services, champions health and safety, quality, and standards, and mentors team members, while being essential in achieving revenue and margin targets.

Requirements

Technical degree or equivalent certification in a relevant field (e.g., electrical engineering, electronics technology).
3+ years of proven experience as a Field Service Technician, demonstrating progressive responsibility and technical expertise in the battery and power systems industry.
In-depth knowledge of battery technologies, UPS systems, power distribution equipment, and related systems.
Advanced troubleshooting and diagnostic skills, including the ability to interpret schematics, wiring diagrams, and technical manuals.
Proficiency in using specialized tools and test equipment.
Excellent communication, interpersonal, and customer service skills.
Strong analytical and problem-solving abilities.
Ability to work independently and as part of a team.
Valid driver's license with a clean driving record.
Willingness to travel and work flexible hours as needed.
Must be able and willing to do overnight travel.
Must be able and willing to operate a forklift.
Must be able to pass the company’s driving requirements (certain vehicles may require a specific driver's license and additional driving requirements).
Must be able to differentiate colors.
Must be able to frequently bend; twist; reach; stoop; kneel or crouch.
Must be able to lift up to 50 pounds/23 kilos on a daily continuous basis (anything heavier will be done with the assistance of a mechanical device or another employee).
Must be able to stand for long periods of time.
Employees are responsible for wearing the required Personal Protective Equipment in the proper manner at all times.
Must be able and willing to work overtime.
Must be able and willing to work varying schedules which may include nights, weekends, and public holidays.
Must be able to work in a plant/warehouse environment.

Responsibilities

Provide expert-level technical support to customers, including installation, commissioning, maintenance, and repair of complex battery equipment and power systems.
Diagnose and troubleshoot intricate technical issues, utilizing in-depth knowledge and advanced diagnostic tools.
Perform preventative maintenance, system upgrades, and performance optimization to ensure maximum uptime and reliability.
Proactively identify potential issues and implement preventative measures to avoid costly downtime.
Build and maintain strong relationships with customers by providing timely, efficient, and professional service.
Effectively communicate technical information to customers in a clear and understandable manner.
Act as a trusted advisor to customers, providing guidance and recommendations on best practices for equipment operation, maintenance, and safety.
Adhere to all company safety policies and procedures, including OSHA, DOT Hazmat, and ISO9000 standards.
Operate material handling equipment safely and maintain a clean and organized work environment.
Demonstrate safe work procedures when using hand and power tools.
Complete all required safety and compliance training.
Train and mentor junior technicians, sharing expertise and knowledge to enhance their skills and development.
Provide technical guidance and support to colleagues, contributing to the overall success of the team.
Lead and manage small-scale field service projects, ensuring timely completion and adherence to project specifications.
Coordinate with internal teams and external vendors to ensure seamless project execution.
Meticulously document all service activities, including maintenance records, repair logs, and customer interactions.
Prepare detailed technical reports and presentations for internal and external stakeholders.
Analyze performance data and identify trends to improve service delivery and efficiency.
Champion health and safety, quality, and standards while mentoring team members.
Achieve revenue and margin targets.