Field Service Technician III

Canon • High Point, NC

257d • $24 - $36

About The Position

The best problem solvers are true knowledge seekers. Providing a high level of technical support is no simple feat in dynamic environments. You must be willing to learn and comprehend new products and skills at a moment's notice. If you're in the business of supplying seamless and expert operational, maintenance, and networking support and thrive in a 24/7 customer-driven setting, we want to hear from you. Canon USA, a pioneer in technology, solutions, and services, is actively on the lookout for a Field Service Technician III to make an immediate impact on our talented team.

Requirements

• Typically requires general and/or vocational training plus 2 to 4 years of related experience.
• An Associate's degree in electronics or electrical engineering capacity from an accredited college or technical school or equivalent experience.
• Direct experience working as a field technician.
• The capacity to meet or exceed the minimum performance standards for productive technical quality and customer satisfaction for assigned territory.
• The ability to travel (valid driver's license and acceptable driving record necessary).
• Capable of excelling in a 24/7 environment, while performing shift work and on-call rotations.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

Responsibilities

• Diagnose mechanical, software, network, and system failures, using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Report product failure trends and serviceability issues to managers with necessary supported documentation, ensuring accurate information and recordkeeping.
• Help meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
• Diligently maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Control all technical information and Canon property assigned.
• Assist with the solutions of escalated technical and/or customer service-related problem areas for any territory when requested.
• Maintain complete working knowledge, aptitude, and ability to repair multiple product lines including troubleshooting, diagnostics, and preventive maintenance.
• Communicate with supervisors and other departments regarding the solution of escalated technical and/or customer service-related problem areas.
• Interface with customer IT departments.

Benefits

• Competitive compensation and benefits including medical, dental, vision.
• 401(k) Savings Plan.
• Discretionary profit sharing.
• Discretionary success sharing.
• Educational assistance.
• Recognition programs.
• Vacation.
• Employee referral bonus.
• Employee discounts.
• Dress for Your Day attire program.
• Volunteer opportunities to give back to our local community.
• Canon welcome kit and official merchandise.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree