Field Service Technician II - Oklahoma City, OK

Boston Scientific

6h • $53,768 - $91,416 • Onsite

About The Position

At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we'll help you in advancing your skills and career. Here, you'll be supported in progressing - whatever your ambitions. About the role: As a Field Service Technician II at Boston Scientific, you will serve as a trusted technical partner to our customers by installing, maintaining, and servicing Boston Scientific medical systems and devices. This is a hands-on, field-based role that requires strong technical expertise and the ability to solve problems independently. This position plays a critical role in ensuring customer satisfaction through a consistent commitment to delivering high-quality service. You will manage your own territory and work closely with healthcare providers and patients to support optimal equipment performance, user training, and overall service delivery. This role supports Boston Scientific's MedSurg Division, encompassing products such as the Lumenis Holmium and CO₂ Laser Systems, as well as the GreenLight XPS and HPS Laser Systems. Collaboration with cross-functional teams may include support for sales, complaint resolution, event coverage, and field documentation, depending on business needs. The selected candidate will be based near Oklahoma City, OK, managing their assigned territory, and providing coverage to surrounding areas as needed. This position offers a high level of independence, with support and collaboration from senior team members as required. Interested in hearing directly from a Field Service Technician at Boston Scientific? Check out our video featuring Bob to learn more about the role: https://videomy.co/sh2Iydw Sponsorship: Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time.

Requirements

• An Associate's degree in Electronics, Biomedical Engineering, Life Sciences, or a related technical field; OR a High School Diploma/GED with a minimum of 2 years of relevant experience (including equivalent military or field service experience) may be considered in lieu of a degree
• Strong electrical, mechanical, and machine controls knowledge, including machine-based software
• Proficiency in troubleshooting and servicing complex technical or medical equipment
• Excellent verbal and written communication skills with a customer-first mindset
• Ability to travel approximately 75% of the time to service customers, sometimes on short notice
• Ability to work independently and handle multiple priorities with minimal supervision
• Valid driver's license, clean driving record, and access to a reliable service vehicle that meets company insurance requirements

Nice To Haves

• Prior technical field service, biomedical, or military technical MOS experience
• Experience in hospital or ambulatory surgery environments
• Business unit-specific experience: o Laser Systems: Familiarity with lasers, optics, and safety regulations
• Certification or coursework in Laser Technology, Electronics, or Biomedical Engineering
• Strong proficiency with business systems and Microsoft Office Suite

Responsibilities

• Provide on-site service including installation, maintenance, troubleshooting, calibration, and repair of medical systems and equipment
• Train and educate medical staff on equipment use, safety protocols, and basic troubleshooting
• Deliver technical support for field escalations, customer concerns, and warranty inquiries
• Manage routine and emergency service requests within your assigned territory
• Accurately document service events, complaint information, and system updates using internal tools
• Adhere to standard operating procedures, safety guidelines, and applicable regulatory requirements
• Participate in projects, event support, or cross-functional tasks as required by the business unit
• Maintain strong communication with internal teams, customers, and leadership regarding service activities and priorities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees