Field Service Technician II

Andersen Corporation

12d • $31 - $44

About The Position

At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live. Our portfolio of brands — Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ — is crafted to serve customers across the new residential, home improvement and light commercial building sector. Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality. Job Description: We are looking for a Window Repair/Inspection Service Technician that will be responsible for the delivery/execution of Enterprise service solutions that elevate the Customer Experience. In addition to representing the Andersen brand and encourage/promote the long-term use of Andersen Enterprise products and services. Promote corporate goodwill while limiting liability to the enterprise. Direct Delivery of service solutions for customers to promote the value of the Andersen brand. Dismantles and replaces windows and doors in a customer setting, respectful of the customer’s environment. Performs repairs to windows / doors and installs replacement parts and product on the jobsite as prescribed. Works independently or as part of a team, as necessary. Presents a professional image while completing repairs, adjustments and replacements in a timely manner. Enforces warranty compliance. Communicates and disseminates warranty policy information. Completes documentation accurately and promptly (ex, Expense Reports, Job Assessments, Hours, Travel Advance). Completes electronic paperwork of assigned tasks in an accurate manner. Able to monitor and document product performance. Communicates with responsible service support personnel on issues or product performance observations and trends. Tactfully resolve difficult situations with customers (internal/external) Maximizes customer experience process by offering in-home labor, sales, and surveys to customers while on job sites. Adheres to all Andersen Window and Door policies, procedures and processes. Maintains proper vehicle and equipment maintenance including Inventory management located in the vehicle or other facility. Travel – in (and very occasionally outside) of the primary territory. Travel outside primary market area to support service organization in secondary markets. Assists in product and service procedure training In-home selling of options and upgrades, including labor. Other field service / support duties as assigned Very limited direction of others on jobsites/field projects

Responsibilities

• Delivery/execution of Enterprise service solutions that elevate the Customer Experience
• Representing the Andersen brand and encourage/promote the long-term use of Andersen Enterprise products and services
• Promote corporate goodwill while limiting liability to the enterprise
• Direct Delivery of service solutions for customers to promote the value of the Andersen brand
• Dismantles and replaces windows and doors in a customer setting, respectful of the customer’s environment
• Performs repairs to windows / doors and installs replacement parts and product on the jobsite as prescribed
• Works independently or as part of a team, as necessary
• Presents a professional image while completing repairs, adjustments and replacements in a timely manner
• Enforces warranty compliance
• Communicates and disseminates warranty policy information
• Completes documentation accurately and promptly (ex, Expense Reports, Job Assessments, Hours, Travel Advance)
• Completes electronic paperwork of assigned tasks in an accurate manner
• Able to monitor and document product performance
• Communicates with responsible service support personnel on issues or product performance observations and trends
• Tactfully resolve difficult situations with customers (internal/external)
• Maximizes customer experience process by offering in-home labor, sales, and surveys to customers while on job sites
• Adheres to all Andersen Window and Door policies, procedures and processes
• Maintains proper vehicle and equipment maintenance including Inventory management located in the vehicle or other facility
• Travel – in (and very occasionally outside) of the primary territory
• Travel outside primary market area to support service organization in secondary markets
• Assists in product and service procedure training
• In-home selling of options and upgrades, including labor
• Other field service / support duties as assigned
• Very limited direction of others on jobsites/field projects

Benefits

• 401 (k) Plan, Employer Fixed Contributions & Company Matching
• Profit Sharing
• Medical, Dental and Vision Coverage
• Flexible Spending Accounts (FSAs), Health Savings Account (HSA) and Health Reimbursement Account (HRA)
• Life Insurance
• Paid Time Off & Paid Holidays
• Paid Maternity Leave & Paid Parental Leave
• Career Growth Planning & Nationwide Career Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed