Field Service Technician II

Empire Technological Group LtdParadise, NV
just nowOnsite

About The Position

Empire Technological Group Limited dba Aruze Gaming Global is looking to add a Field Service Technician II to our team!

Requirements

  • High school diploma, associated electronic degree or a related field or equivalent
  • Ability to read and translate schematic diagrams required.
  • Strong written and oral communication skills.
  • Must be able to demonstrate computer literacy, with excellent knowledge of MS Software including Excel, Word, and Outlook.
  • Excellent customer service skills and ability to multi-task and manage priorities.
  • Ability to work independently either individually or within a team structure with minimal direction.
  • Have strong organizational and analytical skills and good follow-through required.

Responsibilities

  • Demonstrate an in-depth understanding of gaming equipment, including gaming machines, consoles, peripherals, and associated software.
  • Undertake on-site visits to gaming locations to perform installations, maintenance, repairs, removals and conversions.
  • Effectively troubleshoot, diagnose, and resolve complex technical problems reported by customers and other technicians.
  • Ability to maintain detailed knowledge of the company groups platforms.
  • Act as an escalation point for challenging technical issues that require higher-level expertise. Collaborate closely with the support team and other departments to resolve complex cases promptly.
  • Optimize gaming equipment and systems to achieve maximum performance, efficiency, and reliability.
  • Mentor and train junior technicians, sharing technical knowledge and best practices, and ensure service tasks are completed to the highest standards.
  • Offer remote technical assistance to customers when on-site visits are not required.
  • Utilize various communication channels to diagnose and resolve issues efficiently.
  • Assist senior technicians in the planning of major projects.
  • Conduct training sessions for customers to enhance their understanding of gaming equipment usage and maintenance.
  • Must be willing to be licensed in several different jurisdictions.
  • Must be willing to work extended hours, work shifts, on-call for dispatch and variable work shifts.
  • Perform on-call duties 24 hours a day, 7 days a week.
  • Must be able to travel with little notice, and for extended periods of time. Must be able to travel by air.
  • Other duties as requested and/or assigned.

Benefits

  • 401(k)
  • Medical, Dental, Vision
  • Life Insurance
  • Paid Time Off
  • Disability Insurance
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