Field Service Technician II

Premise One•Tempe, AZ

20h

About The Position

The Field Service Technician II plays a crucial role in troubleshooting, maintaining, and repairing low voltage systems, including network infrastructure, surveillance cameras, servers, NVRs, access control hardware and software, and audio-visual systems. Reporting directly to the Service Manager, this position requires a highly motivated self-starter with exceptional technical expertise in low voltage systems and a strong commitment to delivering outstanding customer service. The Field Service Technician II also acts as a mentor and leader for the Field Service Technician I, providing guidance and support to help them develop the skills necessary for advancement. Participation in Premise One's on-call service program is a key component of this role.

Requirements

Experience: 5+ years of experience in Audio Visual, Security, Intercom/Paging, and Infrastructure Cabling.
Technical Knowledge: Strong understanding of programming, technical commissioning guidelines, and troubleshooting philosophies.
Industry Expertise: Familiarity with industry-standard tools, equipment, and test devices, such as Fluke testers, meters, and OTDR.
Mechanical Aptitude: Strong mechanical aptitude with proven troubleshooting skills, particularly in relay logic and system diagnostics.
Flexibility: Willingness to work overtime as needed to meet construction and service schedules.
On-Call Capability: Ability to support 24/7 client SLAs and respond to emergencies when required.
Travel: Willingness to travel at least 60% of the time within the designated service market, with occasional out-of-town travel up to 20%.
Technical Proficiency: Competent in using computers and industry-specific software.
Physical Requirements: Ability to handle physical workloads, including lifting and carrying up to 50 lbs, and the ability to walk, sit, and stand for extended periods.
Driving Record: Must possess a clean driving record and hold a current state driver's license.

Nice To Haves

Security Background: Preferred candidates will have a robust background in physical security systems.
Desired Certifications & Training Genetec Software House Lenel Feenics Milestone Avigilon Crestron

Responsibilities

Safety & Site Preparation: Conduct pre-work site assessments and safety checks to ensure a safe working environment.
Customer Service Excellence: Provide exemplary customer service, consistently maintaining the highest service standards and client satisfaction.
Field Leadership: Lead by example, guiding Field Service Technician I employees to ensure efficient, first-time resolution of service issues.
Project Execution: Implement job plans with a focus on quality assurance and safety compliance, ensuring project completion meets company standards.
Autonomous Field Operations: Operate independently in the field, making informed decisions to resolve technical issues on-site.
Technical Troubleshooting: Diagnose, service, and repair low voltage systems in commercial and enterprise environments, ensuring all repairs adhere to company and industry standards.
Testing & Documentation: Test all repairs on-site in alignment with Service Operations and Engineering policies. Accurately document all work performed, including notes, photos, and communications, in online ticketing systems and timecards.
On-Call Rotation: Participate in the on-call rotation, providing emergency after-hours service as required.
Vehicle Maintenance: Maintain the company-issued vehicle in accordance with company standards, ensuring it is always in optimal condition.
Professional Conduct: Maintain a professional appearance and demeanor at all times, representing the company positively in all interactions.
Continuous Improvement: Provide feedback and suggestions to the Field Superintendent or Service Manager to enhance service delivery and field operations.
Communication: Proactively communicate scheduling issues and other concerns to the Field Superintendent, Service Manager, and dispatchers.
Additional Duties: Perform other related services as required on-site, with flexibility to adapt to changing job demands.