Field Service Technician II

Avtron Power Solutions, LLC • Cleveland, OH

4d

About The Position

Avtron is seeking to hire a Field Service Technician – Level 2 who will perform field service activities at customer sites. Our customers include data centers, healthcare, government, and other industries requiring mission critical power. The Field Service Technician – Level 2 will travel to customer locations to perform startup services, maintenance services, field modifications, troubleshooting, and repair of Avtron Power Solutions’ products. The Field Service Technician – Level 2 will work with Field Service management to ensure world-class service is provided on a timely and consistent basis. This role requires strong communication skills, follow-up skills, organizational skills, collaboration and teamwork skills, and the ability to work either independently or as part of a crew. This position will be based in the United States but may travel North and South America, if needed.

Requirements

• High School Diploma or GED
• Team player with ability to work in a fast-paced environment
• Ability to act as a mentor within the Field Service team
• Excellent organizational and time management skills
• Minimum of 5 years’ field service experience, preferably in power generation and backup power, or equivalent military experience
• Electrical wiring diagram and schematic knowledge
• Ability to interact professionally with customers and internal teams through verbal and written communication
• Willingness to work overtime and non-standard hours, including weekends and holidays, as required
• Must be available to travel on short notice

Nice To Haves

• Networking and/or electronic communication experience a plus
• Experience with fluid systems, chill water systems a plus

Responsibilities

• Perform field modifications, complex troubleshooting and repair, and critical issue resolution on low voltage and medium voltage electrical power equipment
• Perform startup and routine maintenance on low voltage and medium voltage electrical power equipment
• Diagnose and repair mechanical, hardware, software, and system failures
• Perform equipment testing to confirm proper function and identify operational issues
• Provide detailed documentation of all service visits within the specified timeframe
• Write MOPs and SOPs as needed to comply with on-site testing requirements
• Respond to customer inquiries and provide guidance on potential upgrades or improvements
• Adhere to Avtron Power Solutions’ safety policies and procedures
• Collaborate with Field Service team members to improve service delivery
• Provide feedback from field observations to improve product and assembly quality
• Act as team leader on large scale or complex service requests
• Act as a mentor to Level 1 Field Service Technicians
• Travel up to 90%

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED