Field Service Technician II - Chicago, IL
About The Position
As a Field Service Technician II at Boston Scientific, you will serve as a trusted technical partner to our customers by installing, maintaining, and servicing Boston Scientific medical systems and devices. This is a hands-on, field-based role that requires strong technical expertise and the ability to solve problems independently. This position plays a critical role in ensuring customer satisfaction through a consistent commitment to delivering high-quality service. You will manage your own territory and work closely with healthcare providers and patients to support optimal equipment performance, user training, and overall service delivery. This role supports Boston Scientific's Cardiovascular Division, including products such as IVUS, AVVIGO, AngioJet, ICEfx, FARAPULSE, Rhythmia, and SmartFreeze systems. Collaboration with cross-functional teams may include support for sales, complaint resolution, event coverage, and field documentation, depending on business needs. The selected candidate will be based near Chicago, IL (within approximately one hour of Midway or O'Hare Airport), managing their assigned territory, and providing coverage to surrounding areas as needed. This position offers a high level of independence, with support and collaboration from senior team members as required.
Requirements
- An Associate's degree in Electronics, Biomedical Engineering, Life Sciences, or a related technical field; OR a High School Diploma/GED with a minimum of 2 years of relevant experience (including equivalent military or field service experience) may be considered in lieu of a degree
- Strong electrical, mechanical, and machine controls knowledge, including machine-based software
- Proficiency in troubleshooting and servicing complex technical or medical equipment
- Excellent verbal and written communication skills with a customer-first mindset
- Ability to travel approximately 75% of the time to service customers, sometimes on short notice
- Ability to work independently and handle multiple priorities with minimal supervision
- Valid driver's license, clean driving record, and access to a reliable service vehicle that meets company insurance requirements
Nice To Haves
- Prior technical field service, biomedical, or military technical MOS experience
- Experience in hospital or ambulatory surgery environments
- Business unit-specific experience: Cardiovascular Devices: Background in EP, Cath Lab, or imaging technologies
- Certification or coursework in Laser Technology, Electronics, or Biomedical Engineering
- Strong proficiency with business systems and Microsoft Office Suite
Responsibilities
- Provide on-site service including installation, maintenance, troubleshooting, calibration, and repair of medical systems and equipment
- Train and educate medical staff on equipment use, safety protocols, and basic troubleshooting
- Deliver technical support for field escalations, customer concerns, and warranty inquiries
- Manage routine and emergency service requests within your assigned territory
- Accurately document service events, complaint information, and system updates using internal tools
- Adhere to standard operating procedures, safety guidelines, and applicable regulatory requirements
- Participate in projects, event support, or cross-functional tasks as required by the business unit
- Maintain strong communication with internal teams, customers, and leadership regarding service activities and priorities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Merchant Wholesalers, Durable Goods
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
