Field Service Technician II
About The Position
Mecho and SWFcontract, the commercial brands under Springs Window Fashions’ Commercial Business Unit, are industry leaders in commercial solar shading, commercial grade blinds and intelligent control systems. Known for innovation, design excellence, and sustainable solutions, we’ve partnered with architects, designers, engineers, and developers for decades to deliver high-performance window management systems that transform spaces. Our products are brought to life through a trusted network of dealers and specifiers, shaping projects across healthcare, education, corporate, government, and more. As the leading commercial window coverings provider in North America, we are proud to pioneer advancements in manual, motorized and automated solutions that prioritize occupant comfort, energy efficiency, and design flexibility. Position Summary Mecho has an exceptional opportunity for a reliable, self-motivated Field Service Technician to make an immediate impact in a highly demanding department. The Field Service Technician will be expected to service mechanical, electrical, and software/network issues, ensuring proper functionality per the intended design and specifications. This position requires a mobile specialist responsible for troubleshooting, maintenance and repair of complex systems.
Requirements
- Associate’s degree with relevant experience, bachelor’s degree in a Technical, Electrical, IT, or Engineering field preferred.
- 5+ years’ experience with one or more of the following: Audio Visual, Security, CCTV, Lighting, Automation systems.
- Excellent technical and communication skills
- Capable of reading schematics and troubleshooting systems
- Onsite presence is preferred for this role, and regular travel is required
- In-depth familiarity with standard hard wired and bus control technologies.
- Familiarity with multimeters, CAT 5/6 crimping tools, cable testers
- Ability to read construction drawings
Nice To Haves
- Experience with motor control electronics, is a plus.
- Database knowledge, is a plus
- OSHA Card, is a plus
Responsibilities
- Capable of supporting the installation and programming of ElectroShades as well as startup and setup of the SolarTrac Automation system.
- Provide technical support, remotely or on-site, troubleshooting, diagnosing, and resolving issues pertaining to mechanical, electrical, and software.
- Attend meetings with Operations, Dealer, EC, GC, IT, End User, etc
- Documentation support- Drafters, Engineering, Marketing, Dealers, etc
- Commission SolarTrac projects, remotely or on-site, thoroughly going through the checklist with the Mecho dealer.
- Assist in training facilities staff with operation and maintenance of automated systems.
- Perform Maintenance health checks and inspections, remotely or on-site, producing a detailed report.
- Liaison with Engineering on unresolved mechanical, electrical, or software issues.
- Record recurring issues and communicate information to engineering with suggestions for fixes where possible.
Benefits
- medical insurance
- dental insurance
- vision insurance
- 401(k) retirement plan with up to 5% company match of eligible contributions
- life insurance
- long-term disability insurance
- short-term disability insurance
- twelve days (pro-rated for 2026 based on start date) paid vacation time
- eleven paid holidays per year
- two floating holidays
- one paid volunteer day off per year
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
