Alma Lasers-posted 7 months ago
$39 - $43/Yr
Mid Level
501-1,000 employees

The primary responsibility of the Field Service Technician is to travel to customer sites throughout the continental United States with East Coast focus and provide repairs to Alma Lasers equipment and complete Preventative Maintenance as scheduled. This position will sometimes provide level two technical trouble shooting with customers via phone. This position is remote, and we are looking for qualified candidates who reside near the East Coast -US.

  • Diagnose and troubleshoot malfunctioning medical instruments or equipment
  • Repair equipment after diagnosis
  • Read diagrams and schematics to perform full board swaps as needed
  • Test machines after repair to ensure proper functionality
  • Maintain and complete all repair documentation paperwork
  • Provide Level 2 support via phone to customers and internal employees
  • Abide by company safety and health policies
  • Perform low voltage electrical repair, using Multimeter, Oscilloscope, and other hand tools to troubleshoot and repair equipment
  • Set appointments to perform preventive maintenance, service calls, and installations
  • Work closely with the Client Relations team to resolve customer issues
  • Perform device calibration using specified test equipment such as power meters
  • Mentor and aid other field service personnel
  • Develop troubleshooting documents for our Client Relations team
  • Associates degree in electrical or electronic repair, or equivalent experience
  • 4+ years of Field Service experience
  • Experience with component level repair, preferred
  • Knowledgeable of ISO 13485 certification, preferred
  • NetSuite and Salesforce experience, preferred
  • Hourly Rate: $39-$43/hour, depending on experience
  • Eligible for overtime pay in accordance with state and federal guidelines
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