Field Service Technician II

Northern Lights Inc • Santa Ana, CA

97d

About The Position

This position is responsible for diagnosing and performing all repairs on customer owned equipment in the field. This will include troubleshooting, overhaul, cleaning, inspecting and assembling parts in pleasure and/or commercial marine environment. Must be skilled with mechanical and electrical tasks and own a complete set of hand tools.

Requirements

• Ability to understand the importance of time management, standards of operating procedures, owner’s manuals and product/warning labels.
• Must possess solid written and verbal communication skills and be able to perform basic computer operations.
• Strong organizational skills.
• Must exhibit a high level of safety consciousness and a clear understanding of equipment safety.
• Ability and willingness to travel as needed on short notice.
• Must possess and maintain a valid driver’s license.
• Must have experience dealing with customers in difficult situations, good phone etiquette, and the ability to function in fast-paced environment.
• High school diploma and/or equivalent combination of education or experience.
• Must have an equivalent of no less than Two years’ experience with technical repairs on diesel engines.
• Strong technical/mechanical skills and experience, and diesel product knowledge required.
• Post-secondary vocational education strongly preferred.
• Systems Certified.

Responsibilities

• Perform maintenance and repair of complex mechanical, electrical, and diesel systems on a variety of customer equipment and tools while using a high degree of independent judgment.
• Responsible for service documentation, and training of lower-level technicians, when necessary.
• Ability to accurately order needed parts from vendors, and travel to customer sites.
• Conduct inspections and diagnostic tests; identify worn out and damaged parts.
• Correct diesel engine deficiencies by removing, repairing, adjusting, overhauling, assembling, disassembling, and replacing major assemblies, sub-assemblies, components, parts or systems, such as, power and drive trains, electrical, air conditioning, fuel, emission.
• Complete required paperwork to reflect hours within each job.
• Must be able to adhere to a regular work schedule.
• Perform other duties as assigned.

Benefits

• Complies with Company policies and procedures.
• Performs job safely with respect to others, property and to individual safety.
• Works effectively with others in the Company to encourage teamwork and productivity.
• We are drug free workplace that conducts pre-employment physical and drug screenings.
• We are regulated by the department of transportation and will be conducting random drug testing at regular intervals.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 101-250 employees