Field Service Technician II - San Jose, San Francisco, Sacramento California

Boston Scientific • San Jose, CA

85d • $53,768 - $91,416 • Remote

About The Position

At Boston Scientific, the Field Technician II will interface to patients to perform service-related activities (Troubleshooting, Warranty Decisions, Complaint Handling, Sales Orders, RGA's, event registration, candidate requests, etc.). Accountable for complying with all Regulatory requirements with respect to complaint handling and maintaining the accuracy of the data within BSC business systems.

Requirements

• Associate's degree in Biomedical Engineering, Electronics, or a related field; a combination of education and experience may be considered in lieu of degree.
• Able to work independently and responsibly with some supervision & manage multiple assignments effectively.
• Excellent computer networking, equipment troubleshooting, administrative and communication skills.
• Familiar with all standard electronic test equipment, including Digital Multi-Meters and safety analyzers.
• Ability to travel approximately 75% of the time.
• Ability to travel at a moment's notice and for multiple days without constraints.
• Have a vehicle for service five years or newer and meet insurance requirements for business.
• Have a clean driving record.
• Ability to occasionally lift heavy items up to 75lbs.

Nice To Haves

• 2+ years of field service experience, ideally with medical equipment
• Prior Technical Field Service, Biomedical, or Military technical MOS
• Electrophysiology, Laser, Medical Imaging, or Cath Lab technical/Clinical experience

Responsibilities

• Reporting of field activities
• Electronic troubleshooting and component replacement
• In-servicing/training medical personnel
• Preventative and corrective maintenance
• Reporting all other complaints regarding products and documenting in complaint handling system for follow-up
• Equipment upgrades
• System installation
• Perform other related duties as assigned, including special projects

Benefits

• Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).
• Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

What This Job Offers

• Job Type: Full-time
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees